Overview

We are a lively and motivated team looking for a patient care coordinator to maintain our Oceanside location. Our growing audiology practice has been serving the community for almost 40 years. If you’re organized and optimistic, have a strong sense of initiative and care deeply about the lives of others, you will fit right in with the Professional Hearing Associates team. You can make a real difference in the lives of our patients as you provide them with valuable information to improve their relationships and sense of belonging.

Part-time

Job Responsibilities

• Greet visitors as soon as they enter and help them with the necessary paperwork- field questions and ensure fast and appropriate assistance.
• Collect information from patients, including insurance information, money, and contact information to put into company’s software system.
• Answer the telephone, make outbound calls, and respond to voicemails in a timely manner.
• Maintain office inventory, ensuring there are always efficient levels of administrative supplies and other office expendables.
• Assist providers with responding to correspondence, including email, faxes, texts and letters
• Maintain medical record database to ensure patient information is kept up to date, and provide patient information to other provider offices including referring providers and other interested and authorized parties.
• Perform additional administrative functions when needed, which can include providing patients with follow-up information and contacting patients to collect invoice payments.
• Open and close the office each day: maintain office cleanliness and readiness.
• Scans paperwork, documents, and invoices into patient's chart.
• Works as a liaison between the patient, other patient care coordinators, providers (Audiologists), and owners.
• Monitor email and respond as necessary, including booking appointments.

Job Skills & Qualifications Required:

• High-school diploma
• Customer service or relevant experience desired.
• Friendly demeanor and positive attitude are a must.
• Proficient computer skills.
• The ideal patient care coordinator comes to work each day with a can-do attitude and exhibits excellent attention to detail, follow through, and works well as a member of a team.

Pay: Commensurate with experience

Benefits:

• Paid time off
• 401K Retirement plan
• Holidays

Supplemental Pay:

• Bonus pay

COVID-19 considerations:Staff and patients are required to wear a mask.