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Customer Service Representative (Seasonal)
$33k-41k (estimate)
Full Time | Temporary | Other 2 Months Ago
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American Freight Stores, LLC is Hiring a Customer Service Representative (Seasonal) Near Delaware, OH

We are seeking full time Customer Service Representatives to join us in a seasonal role as we navigate our busy Tax Season!

The Customer Service Representative is responsible for providing customer support for our Ecommerce platform. The advisor will handle a high volume of inbound calls to resolve a broad range of customer inquiries. They will provide exceptional customer service by meeting quality standards including one call resolution. Additional channels of inquiries such as email and help tickets will also be used to resolve customer inquiries by the advisor. In addition, the advisor will be assigned operational support tasks on an ad hoc basis.

Responsibilities:

  • Answer broad range of customer inquiries via phone, email, and help tickets with the assistance of leads and managerHelp navigating our website

Product questions including available stock
Product and service issues including warranty claims
General inquiries such as order status questions

  • Training provided in all areas of the business so you will become a subject matter expert at responding to the following customer inquiries
  • Escalates to internal and external departments and business partners to resolve customer inquiries
  • Follow through with customers when one call resolution is not possible to ensure full resolution of their inquiries/issues
  • Maintains all records in system to enable accurate reporting and quality support
  • Assists with operational tasks as needed to support business needs

Job Requirements:

  • Strong communication, both written and verbal, bilingual a huge plus
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Customer oriented
  • Attention to detail
  • Adaptability and flexibility

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

Job Types: Full-time, Seasonal

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Call center
  • In-person

Ability to commute/relocate:

  • Delaware, OH 43015: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Summary

JOB TYPE

Full Time | Temporary | Other

SALARY

$33k-41k (estimate)

POST DATE

01/21/2023

EXPIRATION DATE

02/18/2023

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American Freight Stores, LLC
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American Freight Stores, LLC
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The following is the career advancement route for Customer Service Representative (Seasonal) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Seasonal), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Seasonal). You can explore the career advancement for a Customer Service Representative (Seasonal) below and select your interested title to get hiring information.

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