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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Manager position within SPT offers you the opportunity to be part of this dynamic organization and help GCS navigate towards growth.

The Training Manager is responsible for leveraging data, performance insights, and internal customer feedback to identify training needs across the sales and client management lifecycles. The Manager will manage and evolve the training strategy to meet internal customer training needs, and lead, track, and reinforce trainings. The Training Manager will be a thought leader who will deliver on an effective training plan and the professional development of Colleagues across all segments of Global and Large.

Responsibilities:

• Build strong relationships with leaders and support teams to clearly identify training needs to drive growth targets
• Design and implement the learning journey for G&L Sales and Account Development Colleagues to drive outstanding performance of both front-line teams (new hires and tenured) and leaders, including innovation of curriculums, training delivery, and reinforcement
• Strategize and align with stakeholders on Continuing Education needs and topics
• Establish processes that will scale to meet the demands of a growing Sales and Account Development organization
• Partner with our Learning & Development Centers of Excellence to source, develop, and customize content based on role and/or the segment’s training needs
• Partner with key business partners (i.e., Marketing, Performance & Insights, Product, etc.) to evolve training materials, topics, and delivery methods
• Measure effectiveness of the learning experience by using business performance metrics to evolve the training plan over time
• Lead and support 3 – 4 direct reports

Requirements:

• Outstanding facilitation skills, engaging style in front of large audiences, strong written and oral communication skills
• Ability to create an exciting learning environment
• Experience with developing successful programs to accelerate the performance
• Ability to identify learning and performance improvement needs, develop objectives, design plans, and demonstrate return on investment
• Experience using creative tactics and programs to drive the adoption of new digital capabilities
• Excellent business acumen and results orientation
• Outstanding relationship building skills with proven track record to effectively collaborate, partner, and consult with senior leaders, internal business partners, external vendors, and customer facing colleagues to uncover insights and build consensus
• Strong executive presence and ability to influence at all levels
• Innovator - not afraid to challenge the status quo
• Demonstrated ability to meet deadlines, excel in a complex, fast paced, multi-team environment with rapidly evolving business demands
• Enthusiastic, fun, flexible and demonstrates a willingness to learn!
• Expectation is to be in office 2-3 times per week

Education & Experience:

• Bachelor's degree preferred
• 4-5 years’ experience in adult learning and training development and delivery, including effectively leading and facilitating training programs
• 1-2 years’ people leadership experience
• Experience in a highly regulated industry

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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