You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Dir, Product Development – External Cloud Strategy

At American Express we are focused on providing the best customer experience everyday through a differentiated set of products and services. Amex’s Risk Management capabilities are at the core of delivering the superior customer experience while managing credit and fraud losses at lowest levels in the industry. With our mix of assets like closed-loop data, machine learning models, underwriting techniques on a modern technology stack we are re-imagining how payment experiences & risk management converge in a more modern, digital and connected world.

To deliver on the vision, the Risk Products & Data Strategy (RPDS) team is driving the roadmap for modernizing risk platforms while enabling new business capabilities. Modernizing the Authorizations platform is a key strategic imperative to uplift an aging infrastructure and provide new capabilities to enable rapid innovation and growth. We are looking for a Director of External Cloud Strategy who will drive the vision and strategy for moving the Decision Platforms to External Cloud. The role involves working with external cloud provides to do POC’s, define requirements & map our needs to set of cloud services available in AWS and GCP. This is a technology facing role defining software product vision, ensuring flexible and global system/capability design, grooming user stories, prioritizing work for scrum team using program increments.

This is an exciting and critical role that will help select the external cloud provide & create a multi-year roadmap of the decision platform for enabling best in class authorizations decisions at American Express. You’ll work among high performing design, product, and engineering teams. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, has a strong attention to details, and has an entrepreneurial background and a maniacal focus on driving results, platform performance and high availability.

Does the above sound like you?

Key Responsibilities

• Gather platform & business process modernization requirements based on current state and future needs. Ensure current needs are being met while future is being defined.
• Define and articulate a long-term software product strategy and roadmap with clearly defined business metrics and outcomes
• Lead a team of 5-7 product owners, hire specialists in AWS and Google Cloud services
• Translate roadmap into well-defined requirements and acceptance criteria
• Understand competitive best practices in external cloud migrations and integrate them into AMEX migration strategy.
• Work closely with the technology team to develop the best-in-class architecture that delivers high availability (100%), millisecond performance, and high quality software on a modern stack using high compute, in-memory databases, scalable on external cloud.
• Identify and prioritize the list of platform optimization opportunities & recommendations
• Ensure best in class agile software development processes are in place
• Communicate and build consensus across multiple stakeholders in creating the software product roadmap

Qualifications

The successful candidate will have:

• 5 years of experience in working with external cloud providers like AWS, Google & creating platforms and/or driving migrations using tools & services provided by cloud providers
• A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;
• Loves dealing with fast pace, changing needs, and limited resources.
• The ability to set a high bar for your team and empower them to achieve great results
• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
• Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; ·
• Experience working with super highly available & performant software using high compute, in-memory databases, and cloud technologies like AWS and/or GCP.
• User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems.
• Understanding of the evolving highly competitive business environment and how to create a flexible and scalable platform that meets regulatory and security requirements;
·
• Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment;
• High degree of organization, individual initiative and personal accountability;
• An ability to solve complex problems and a highly analytical approach
• Degree in computer science, engineering or a related technical discipline required

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.