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1 Customer Advocate Job in Spartanburg, SC

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American Credit Acceptance
Spartanburg, SC | Other
8 Months Ago
Customer Advocate
Other | Lending & Credit 8 Months Ago
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American Credit Acceptance is Hiring a Customer Advocate Near Spartanburg, SC

Overview

Summary/Objective

The Customer Advocate - Credit Reporting is responsible for monitoring the accuracy of ACA’s credit bureau reporting and credit bureau dispute processes as outlined in ACA’s Compliance Management System’s Credit Reporting Manual. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Perform account level reviews and root cause analysis
  • Ensure information ACA furnishes to Credit Reporting Agencies is accurate:
    • Identifies appropriately the consumer(s) to whom the information relates
    • Reflects the terms of, and liability for, the consumer’s account(s)
    • Reflects the consumer’s performance and other conduct with respect to the account(s)
  • Provides information with integrity that is:
    • Substantiated by ACA’s records at the time the information is furnished
    • Furnished in a form and manner designed to minimize the likelihood that the information may be incorrectly reflected in a consumer report
  • Investigates & responds to Credit Disputes through E-Oscar and other channels in a timely and accurate manor
  • Other tasks as assigned

Qualifications

  • 1 years of experience in the auto finance or equivalent consumer finance industry
  • Strong understanding of consumer credit report information
  • Strong understanding of the auto loan lifecycle
  • Excellent written and verbal communication skills
  • Detail oriented
  • Ability to maintain composure and multitask in a fast paced environment
  • Excellent computer skills including Microsoft Office, Windows, SQL, Power Point and the Internet
  • Must be a self-motivator while actively participating in a team environment

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday, 8:00a.m. to 5:00p.m. with some schedule variations as needed.

Travel

No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Job Summary

JOB TYPE

Other

INDUSTRY

Lending & Credit

POST DATE

07/13/2022

EXPIRATION DATE

12/31/2023

WEBSITE

americancreditacceptance.com

HEADQUARTERS

SPARTANBURG, SC

SIZE

500 - 1,000

FOUNDED

2007

TYPE

Private

CEO

DAN C BREEDEN JR

REVENUE

$50M - $200M

INDUSTRY

Lending & Credit

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American Credit Acceptance
Other
$79k-101k (estimate)
3 Months Ago

The job skills required for Customer Advocate include Microsoft Office, Written Communication, Initiative, Verbal Communication, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Advocate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Advocate job description and responsibilities

Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.

04/05/2022: Davenport, IA

Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.

04/11/2022: Pocatello, ID

They assist representatives as they handle complex customer service situations or take charge of client outreach.

04/09/2022: Oklahoma City, OK

They use data analysis skills to represent customer responses numerically and measure change over time.

04/17/2022: Monroe, LA

Manage and prepare documents for customers and follow up.

01/26/2022: Oklahoma City, OK

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Advocate jobs

Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.

01/26/2022: Columbus, MS

The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.

04/02/2022: Norwich, CT

A good customer advocate should always try to help customers get what they want at the most affordable price.

02/20/2022: New London, CT

They should also offer different options to their customers.

02/28/2022: Boston, MA

Customers want fresh approaches that are tailored to their specific needs and will not settle for less.

04/08/2022: Youngstown, OH

Step 3: View the best colleges and universities for Customer Advocate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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