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Technical Support Specialist

$63k-79k (estimate)
Full Time | Professional Associations 2 Months Ago

 

 

This position is based in Neptune Beach, FL where we have a hybrid work environment (roughly 40% of the time in the office or apprx 2 days/week).   

Major Duties and Responsibilities:

  • Provide end-user technical support with Windows and Mac laptops/desktops.
  • Deliver training and provide technical assistance to users on hardware and software applications.
  • Manage help desk support and ticketing.
  • Act as primary on-site and remote support for MedAxiom employees.
  • Lead Windows desktop installation and migration and desktop and laptop hardware upgrades and repairs.
  • Coordinate LAN installation and troubleshooting.
  • Assist with configuring LAN networking equipment (switches, access points).
  • Complete network printer and wireless network installations and troubleshooting.
  • Install and support MS Office suite, Office 365, and third-party applications.  
  • Manage IT hardware and software inventory.

Required Qualifications:

  • 3 years of experience within an IT-related field.
  • Desktop/laptop hardware experience in both PC and Mac environments.
  • Advanced knowledge of Windows and Mac O/S systems.
  • Customer service focus with excellent written and verbal communication skills.
  • Ability to problem-solve, multi-task and work in a fast-paced environment.
  • Strong attention to detail and organizational skills.

Preferred Qualifications:

  • Bachelor’s degree preferred, but not required. 
  • Microsoft certifications.
  • Network certification

 

About Us: 

MedAxiom, an ACC Company, is the cardiovascular community’s premier source for organizational performance solutions. MedAxiom is transforming cardiovascular care by combining the knowledge and power of hundreds of cardiovascular organization members, thousands of administrators, clinicians and coders and dozens of industry partners. Through the delivery of proprietary tools, smart data and proven strategies, MedAxiom helps cardiovascular organizations achieve the Quadruple Aim of better outcomes, lower costs, improved patient experience and improved clinician experience.  

Learn more at MedAxiom.com 

COVID Considerations: 

As an employer in the public health space, and an organization that serves members and partners who are essential medical personnel, MedAxiom requires all staff to be fully vaccinated against COVID-19 upon hire. Proof of vaccination will be required.  Individuals can request an exemption from this requirement due to a medical condition or sincerely held religious belief, and those requests for reasonable accommodations will be evaluated individually. 

MedAxiom is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. EOE/AA including Vets and Disabled. 

MedAxiom is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Director, Talent Management at cnott@acc.org or (202)375-6423. 

WEBSITE

acc.org

HEADQUARTERS

WASHINGTON, DC

SIZE

200 - 500

FOUNDED

1949

TYPE

Private

CEO

CASSANDRA MCCULLOUGH

REVENUE

$50M - $200M

INDUSTRY

Professional Associations

Related Companies
About American College Cardiology Foundation

ACC is a nonprofit medical association that provides cardiovascular accreditation services to hospitals and healthcare institutions.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Specialist job description and responsibilities

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

02/25/2022: Altoona, PA

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

01/19/2022: Dothan, AL

Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.

01/19/2022: Fort Collins, CO

A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

03/02/2022: Portsmouth, NH

Technical support specialists provide computer support for organizations or businesses.

02/15/2022: Albany, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs

The minimum education requirement for a technical support specialist role can vary from position to position.

01/23/2022: San Antonio, TX

Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

03/01/2022: Springfield, IL

To become tech support, at minimum, an associate degree or certification with on-the-job training.

01/04/2022: New Orleans, LA

Trains customers on how to use hardware and software.

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Be an Oracle Certified Associate.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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