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AMERICAN COLLEGE OF CARDIOLOGY FOUNDATION
Neptune, FL | Full Time
$63k-79k (estimate)
4 Months Ago
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Technical Support Specialist
$63k-79k (estimate)
Full Time | Professional Associations 4 Months Ago
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AMERICAN COLLEGE OF CARDIOLOGY FOUNDATION is Hiring a Technical Support Specialist Near Neptune, FL

This position is based in Neptune Beach, FL where we have a hybrid work environment (roughly 40% of the time in the office or apprx 2 days/week).

Major Duties and Responsibilities:

  • Provide end-user technical support with Windows and Mac laptops/desktops.
  • Deliver training and provide technical assistance to users on hardware and software applications.
  • Manage help desk support and ticketing.
  • Act as primary on-site and remote support for MedAxiom employees.
  • Lead Windows desktop installation and migration and desktop and laptop hardware upgrades and repairs.
  • Coordinate LAN installation and troubleshooting.
  • Assist with configuring LAN networking equipment (switches, access points).
  • Complete network printer and wireless network installations and troubleshooting.
  • Install and support MS Office suite, Office 365, and third-party applications.
  • Manage IT hardware and software inventory.

Required Qualifications:

  • 3 years of experience within an IT-related field.
  • Desktop/laptop hardware experience in both PC and Mac environments.
  • Advanced knowledge of Windows and Mac O/S systems.
  • Customer service focus with excellent written and verbal communication skills.
  • Ability to problem-solve, multi-task and work in a fast-paced environment.
  • Strong attention to detail and organizational skills.

Preferred Qualifications:

  • Bachelor’s degree preferred, but not required.
  • Microsoft certifications.
  • Network certification

About Us:

MedAxiom, an ACC Company, is the cardiovascular community’s premier source for organizational performance solutions. MedAxiom is transforming cardiovascular care by combining the knowledge and power of hundreds of cardiovascular organization members, thousands of administrators, clinicians and coders and dozens of industry partners. Through the delivery of proprietary tools, smart data and proven strategies, MedAxiom helps cardiovascular organizations achieve the Quadruple Aim of better outcomes, lower costs, improved patient experience and improved clinician experience. 

Learn more at MedAxiom.com

COVID Considerations:

As an employer in the public health space, and an organization that serves members and partners who are essential medical personnel, MedAxiom requires all staff to be fully vaccinated against COVID-19 upon hire. Proof of vaccination will be required. Individuals can request an exemption from this requirement due to a medical condition or sincerely held religious belief, and those requests for reasonable accommodations will be evaluated individually.

MedAxiom is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. EOE/AA including Vets and Disabled.

MedAxiom is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Director, Talent Management at cnott@acc.org or (202)375-6423.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Professional Associations

SALARY

$63k-79k (estimate)

POST DATE

12/02/2022

EXPIRATION DATE

01/25/2023

WEBSITE

acc.org

HEADQUARTERS

WASHINGTON, DC

SIZE

200 - 500

FOUNDED

1949

TYPE

Private

CEO

CASSANDRA MCCULLOUGH

REVENUE

$50M - $200M

INDUSTRY

Professional Associations

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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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