ESSENTIAL DUTIES AND RESPONSIBILITIES

· The primary responsibility of the Inside Sales Representative is to set appointments for estimates in a professional and friendly manner.

· Answer all incoming calls from prospective Customers and set appointments with a success rate that meets or exceeds defined objectives.

· Contact all prospective Customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a with a success rate that meets or exceeds defined objectives.

· Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.

· Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.

· Evaluate uninstalled New Orders and identify opportunities for value added sales and follow up with customer.

· Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism.

· Input and maintain all data related to leads and scheduling in our CRM systems.

· Assist with referral program implementation and neighborhood marketing efforts.

· Conduct pre-appointment calls to targeted commercial and residential prospects.

· Schedule the Sales Consultant’s post install quality control visit.

· Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Experience:

• CRM software: 2 years (Required)
• Telemarketing: 2 years (Required)
• Inside Sales: 2 years (Required)

Work Location: In person