Founded in 1987, Associated Pharmacies, Inc. (API, now a subsidiary of AAP) is a member-owned buying cooperative that features a distribution warehouse. API also designs and implements services for its members needed to run a successful business.

API is currently looking for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues.

Position: Customer Service Rep - Full-time (Normal work schedule Mon-Fri, 12:00 pm - 9:00 pm)

Reports To: Account Services Manager

Responsibilities:

• Inbound/Outbound calling duties
• Receive and respond to customer inquiries – pricing, shipping information, anticipated delays, etc.
• Resolve customer complaints and problems
• Process orders received by various methods
• Process paperwork related to warehouse accounts and/or programs
• Confer with warehouse and management personnel to expedite or trace missing or delayed shipments
• Produce various reports
• Maintain and install Scan & Toss ordering program
• Additional duties as required

Qualifications:

• Previous customer service experience preferred
• Must have excellent computer skills
• Must be organized and have the ability to multi-task in a fast paced environment.
• Ability to remain calm under pressure and when dealing with difficult situations
• Ability to communicate effectively both verbally and in writing
• Must have a good speaking voice and use proper grammar
• Working knowledge of Word, Excel, and Access software
• Demonstrated troubleshooting and problem solving skills
• Basic clerical skills

 Full-time Benefits:

• Health, Dental and Vision Insurance
• Telemedicine
• Group Life and Long-Term Disability Insurance
• Voluntary Life and Short-Term Disability Insurance
• 401k Plan
• Paid Personal and Vacation Leave
• Paid Holidays
• EAP (Employee Assistance Program)
• Verizon wireless discount

This job description is not all inclusive. In addition, API reserves the right to amend this job description at any time. API is an Equal Opportunity Employer.

Submitting an online application is a pre-screening application only and candidates may be required to complete a full application and additional pre-employment screenings (as needed) at our office prior to being offered an employment opportunity.