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American Arbitration Association
Los Angeles, CA | Other
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7 Months Ago
AIDS Healthcare Foundation
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Case Administrator (Legal Service Administrative Support Associate)
$74k-102k (estimate)
Other | Wholesale 7 Months Ago
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American Arbitration Association is Hiring a Case Administrator (Legal Service Administrative Support Associate) Near Los Angeles, CA

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills. 

The successful applicant will work from Los Angeles, CA on a hybrid basis (approximately 50% on-site). The salary range for this position is $49,000 - $51,600 / year and a 7.5% quarterly incentive opportunity.

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

  • Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.
  • Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
  • Maintains and updates case files, records, and documents in the online case management system (PRISM).
  • Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
  • Assists in coordinating, initiating, and administering conference calls and video conferences.
  • Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
  • Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators.
  • Proactively identifies case management issues, informs management, and takes appropriate action to resolve them.
  • Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes. Provides feedback to management regarding interaction with arbitrators and mediators.
  • Demonstrates regular, reliable, and predictable job attendance.
  • Attends on-site and in-person meetings and training sessions.

Qualifications

Education & Experience: Associates degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts, and graphs.

Computer Skills: Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Summary

JOB TYPE

Other

INDUSTRY

Wholesale

SALARY

$74k-102k (estimate)

POST DATE

08/02/2023

EXPIRATION DATE

07/19/2023

WEBSITE

adr.org

HEADQUARTERS

PRINCETON, NJ

SIZE

500 - 1,000

FOUNDED

1926

CEO

S LEONARD DIDONATO

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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About American Arbitration Association

The American Arbitration Association (AAA), with its long history and experience in the field of alternative dispute resolution, provides services to individuals and organizations who wish to resolve conflicts out of court. The AAA role in the dispute resolution process is to administer cases, from filing to closing. The AAA provides administrative services in the U.S., as well as abroad through its International Centre for Dispute Resolution (ICDR). The AAA's and ICDR's administrative services include assisting in the appointment of mediators and arbitrators, setting hearings, and providing u...sers with information on dispute resolution options, including settlement through mediation. Ultimately, the AAA aims to move cases through arbitration or mediation in a fair and impartial manner until completion. Additional AAA services include the design and development of alternative dispute resolution (ADR) systems for corporations, unions, government agencies, law firms, and the courts. The Association also provides elections services as well as education, training, and publications for those seeking a broader or deeper understanding of alternative dispute resolution. More
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