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Customer Service Agent Full Time
AMERICAN AIRLINES, INC. San Francisco, CA
$65k-85k (estimate)
Full Time | Transportation 0 Months Ago
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AMERICAN AIRLINES, INC. is Hiring a Customer Service Agent Full Time Near San Francisco, CA

American Airlines is seeking Full Time Customer Service Agents at the San Francisco International Airport
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

If you a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.65 per hour.

What you'll do

  • Promotes and sells air travel to the traveling public or freight forwarders.
  • Provides assistance with passenger check-in and cargo acceptance.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Meets and dispatches aircraft within established times.
  • Provides assistance to distressed passengers and customers.
  • Protects company property and revenue.
  • Provides for safe travel.
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
  • Uses organizational skills to perform multiple tasks within a limited time period.
  • Is self-motivated and requires minimal supervision.
  • Responds and assists during security and emergency situations.
  • Follows internal/external policies and procedures.
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
  • Depending on airport location this position may work in various weather conditions.
  • Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.

Click to see what it’s like to be part of the Customer Service team!

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver’s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience

  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$65k-85k (estimate)

POST DATE

03/23/2023

EXPIRATION DATE

03/28/2023

WEBSITE

aa.com

HEADQUARTERS

FORT WORTH, TX

SIZE

>50,000

FOUNDED

1930

TYPE

Public

CEO

W DOUGLAS PARKER

REVENUE

$10B - $50B

INDUSTRY

Transportation

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About American Airlines

American Airlines is an international airline operator that offers scheduled passenger and cargo transportation services.

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The job skills required for Customer Service Agent Full Time include Customer Service, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent Full Time. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Agent Full Time positions, which can be used as a reference in future career path planning. As a Customer Service Agent Full Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent Full Time. You can explore the career advancement for a Customer Service Agent Full Time below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

02/02/2022: Lancaster, PA

Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

01/18/2022: Florence, SC

The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

12/23/2021: Madison, WI

Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

12/18/2021: Alexandria, LA

Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

01/19/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

01/11/2022: Evansville, IN

With customer service, customer support and customer experience, required.

01/09/2022: Youngstown, OH

When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

01/17/2022: Providence, RI

Agents must be trained and mentored to develop a positive approach towards handling customer queries.

01/25/2022: Newark, NJ

A customer service representative must be a good listener.

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Step 3: View the best colleges and universities for Customer Service Agent.

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