Job Summary

Amen Clinics are outpatient health care clinics that have been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including: psychiatrists, integrative physicians, nutritionists, therapists and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain always leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals, but also for generations of individuals.

Job Summary:

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.

Essential Duties & Responsibilities

• Greets, checks-in and checks-out patients
• Handles new and existing patient inquiries
• Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
• Collects and posts patient payments
• Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
• Schedules, reschedules and cancels patient appointments
• Provides support to their assigned doctor and assists other PCCs as needed
• Provides supplement and nutraceutical information to patients and answers questions as needed
• Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws

Qualifications, Knowledge, Skills & Abilities

Qualifications and Requirements:

• High School Diploma and/ or GED required; Completed college coursework, Medical Assistant Certificate or Associate’s Degree preferred
• A minimum of 2 years professional experience in a clinic or medical practice required

Knowledge, Skills and Abilities:

• Knowledge of general clinic or medical practice processes
• Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
• Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
• Excellent organizational and time management skills
• Ability to identify and resolve problems
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
• Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
• Ability to maintain confidentiality of sensitive and protected patient information
• Ability to work effectively as a team player and provide superior customer service to all staff and leadership

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequent sitting for long periods of time
• Frequent typing and viewing of computer screen
• Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
• Frequent hearing, listening and speaking by telephone and in person
• Occasionally required to stand, walk, reach with hands and arms, stoop or bend
• Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day

• The work environment described here are representative of those that an employee encounters white performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is indoors in temperature-controlled environment.
• The noise level is usually moderate with occasional outbursts from patients during treatment.