DESCRIPTION

Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.
As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks.
To accomplish this, Logistics Managers:

• Think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.
• Think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.
• Ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.
• Ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them.
• Allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting).
• Prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.

• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor
• Determine timelines that meet business and customer expectations; ensure they are met
• Partnering with the management team to establish and maintain quality control standards
• Remove roadblocks and obstacles for major initiatives

• The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
• The primary developer of team strategies, vision and goals for their team in alignment with the broader organization
• Ensure operational practices are fully compliant with legislation and policy
• Generate and/or filter information from higher levels of management to their teams
• Creating, managing, and supporting recognition and communication programs

• Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives
• The primary facilitator of team coordination and cohesion
• Maintain a strong focus on personal and team growth and development
• A strong supporter of projects outside of day-to-day operations
• Distribute new opportunities fairly amongst the team when available
• Hold regularly scheduled 1:1’s with a focus on personal development
• Ensure accountability and documentation on coaching opportunities
• Opening new requisitions and ensure bar is being raised with new internal hires
• Must be accessible at all times via telephone, text, or similar instant messaging platforms
• Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).
• Process Improver- The manager shall be a champion of continuous improvement by:
• Proactively being a driver of process standardization and continuous improvement across the org
• Contributes to operational deployment plans outlining critical and best practice launch activities
• Teaching how to create documents, processes, tools and metrics that reflect outcomes
• Conducts post-deployment evaluations to measure launch effectiveness (PDSA)
• Advise team members on process improvement strategies
• Audits- The manager will conduct monthly audits using a standardized checklist
• Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally
• Travel- Travel between sites and across the cluster based on the need of the team and business
• Design and implement the risk assessment framework for the AWS transportation program
• Anticipate challenges/obstacles the transportation business would encounter while expanding geographies
• Manage overall compliance of the program
• Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.

BASIC QUALIFICATIONS

• 6 experience with email, Microsoft Office (or equivalent), online tools, working with database front ends and deriving reports and presentations.
• 3 years logistics experience.
• 3 experience training and managing people and teams.

PREFERRED QUALIFICATIONS

• An ability to figure things out without a road map, transform organizations, as well as break the mold in terms of ways to re-frame and solve problems
• Strong decision-making skills
• Ability to operate with significant autonomy and discretion
• Ability to collaborate in a team-centric environment
• Ability to effectively manage relationships across levels, including Senior Leadership
• Ability to prioritize and understand constraints in both customer and business teams
• Ability to establish credibility and work with key internal partners to get things done
• Management and delivery of projects with high levels of performance, reliability, usability and customer satisfaction
• Has a data driven approach with strong analytics skills and the ability to create the right people metrics and implement solutions to drive positive change
• Has strong listening, verbal and writing skills