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Desktop Support Engineer
Amalgamated Life White Plains, NY
$63k-84k (estimate)
Other 7 Months Ago
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Amalgamated Life is Hiring a Desktop Support Engineer Near White Plains, NY

Overview

Amalgamated Life is looking for an enthusiastic Desktop Support Engineer to join our IT development team. The engineer will collaborate with a team of IT members to deliver quality solutions. The engineer must be competent in Microsoft technology stack and security to perform duties to maintain a healthy technical environment. Candidate must maintain strong technical skills that follow the current market trends to work on both cloud and on-prem based solutions. This is a hybrid role requiring 3 days on-site and 2 days remote work.

Responsibilities

  • Interact with senior business leaders, technology peers and clients to provide support. Hence communication skills are very important for this role
  • Participate in a project to roll out on prem Microsoft windows machines to an M365/E3 Cloud solution
  • Responsible for providing technical support including installation, deployment and troubleshooting of Windows machines
  • Administer Quest’s KACE System Management software (K1000) to automate administrative tasks, maintain compliance requirements and apply automated security updates
  • Increase team productivity and automate repetitive tasks by using batch, VBS and WMI scripting
  • Ensure that all workstation’s Operating Systems, software and procedures align with organizational standards and strategic business plan – adhering to the ISO-27001 standards
  • Identify vulnerabilities, recommend corrective measures and ensure the adequacy of existing information security controls
  • Manage end point security on workstations utilizing McAfee ePO and CCleaner
  • Utilize Quest’s System deployment (K2000) for constructing and deploying standard images
  • Provide on-call support for all technical after hour issues

Qualifications

  • Bachelor degree in information systems, technology, or related computer science.
  • Microsoft and Cloud Certification is a plus
  • Able to interpret user issues into helpdesk functions and escalate when necessary.
  • Able to troubleshoot over the phone or on site.
  • Proficient in Windows and Office products
  • Possess excellent interpersonal skills with a focus on building listening, and questioning skills.
  • Must be able to exhibit written and oral communications skill.
  • Experience with basic PowerShell scripting is a plus

Job Summary

JOB TYPE

Other

SALARY

$63k-84k (estimate)

POST DATE

08/09/2022

EXPIRATION DATE

11/04/2023

WEBSITE

amalgamatedbenefits.com

HEADQUARTERS

Scottsdale, AZ

SIZE

<25

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The job skills required for Desktop Support Engineer include Troubleshooting, Desktop Support, Technical Support, Operating System, Installation, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.