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Scheduling Coordinator
Always Best Care Senior Services
Rock Hill, SC
Come join Always Best Care and be part of an amazing team!Do you like working with people? Is it important to you to make others’ day better? Do you like to solve puzzles? Are you looking for an upbeat, friendly, motivated, team-oriented, healthy company culture?
If you answered “yes” to any of those questions, our Scheduler position might be a perfect fit for you! We are urgently hiring for this position!
The Scheduler is an especially important part of our operation. This person makes sure that each client has a great caregiver, and that each caregiver gets the hours they need. We recognize your importance and treat our Scheduler with the utmost respect. Our team-oriented environment focuses on common goals, and we help each other exceed those goals.
This is a full-time position. Regular hours will be Monday-Friday 9a-5p, plus participation in our after-hours on-call rotation for additional compensation (every other weekend and some holidays required).
You will be responsible for:
· Scheduling – Managing the daily flow of client care. You will maintain schedules ahead of time, as well as handle any last-minute issues that may arise.
· Answering the phone – Our Scheduler is popular! 80% of incoming calls are related to scheduling.
· Timely Follow-Up – Check in with clients and caregivers to ensure excellent service and positive customer experiences.
· On-Call – Our agency receives calls after regular business hours. Our Scheduler is part of the paid on-call rotation, which includes every-other weekend (Friday evening through Monday morning).
· Other duties as assigned.
You will benefit from:
· Healthy company culture
· Some insurance plans (medical, dental, vision, short-term disability, etc.)
· Competitive pay
· Growth potential
· We value our employees highly and we make sure you know that!
Qualifications and Skills:
· 1 year of Scheduling or Medical Office admin experience. Home Care scheduling experience is a HUGE plus!!
· Customer Service experience – The ability to interact with tact and care with caregivers, clients, and clients’ family members.
· Multi-line phone experience – Handling phone calls professionally and efficiently in a friendly manner is critical to good scheduling and great customer service.
· Good operational knowledge of the Microsoft Office Suite and the ability to learn new software.
Successful candidates will:
· Possess a pleasant demeanor and be able to build and maintain rapport with team members, caregivers, clients, and clients’ families.
· Be organized, efficient, and able to multi-task.
· Work well under occasional stress.
· Be a problem solver who is able to think outside the box.
· Be detail-oriented and focused.
· Demonstrate excellent communication skills – verbal and written.
· Be calm and patient.
Serious applicants only! Please be prepared to email resume, cover letter, references, and other pertinent information.
Apply today! We can’t wait to meet you!
Location: 1420 Ebenezer Road, Rock Hill, South Carolina 29732
Full Time
$42k-53k (estimate)
05/26/2022
05/10/2023
alwaysbestcarerockhill.com
Rock Hill, SC
<25
The job skills required for Scheduling Coordinator include Scheduling, Customer Service, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Scheduling Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Scheduling Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Scheduling Coordinator positions, which can be used as a reference in future career path planning. As a Scheduling Coordinator, it can be promoted into senior positions as a Capacity Planner that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Scheduling Coordinator. You can explore the career advancement for a Scheduling Coordinator below and select your interested title to get hiring information.