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Description
ALULA is the leading professional security, IoT and smart home company. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps.
We are seeking an experienced, reliable and results-oriented Technical Support Specialist who enjoys working in a growing multi-state business. In this position, the main focus will be to answer phone calls, e-mails and live chat support as they come in under the direction of the Tech Support Leader. This role requires strong attention to detail and complete confidentiality.
Essential Functions including but not limited to:
Requirements
Education, Work Experience and Skill Requirements:
Come join a market leading company that is fun, humble and committed to their employees and partners. We have a collaborative team culture and we help make lives safer every day. You will have access to products to keep your home protected. We offer competitive compensation, great benefits, Flex Time Off instead of PTO and so much more.
We are an Equal Opportunity Employer.
Ready to join an innovative company? Apply now...
For more information please visit: www.ALULA.com
Full Time
IT Outsourcing & Consulting
$57k-72k (estimate)
02/01/2023
02/17/2023
alula.com
SAINT PAUL, MN
50 - 100
2018
Private
JAMIE LOKEN
<$5M
IT Outsourcing & Consulting
Alula designs and manufactures security panels, cameras, and sensors for residential and commercial sectors.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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