Altvia is seeking a Customer Support Representative to join our team. This position is an excellent opportunity for candidates looking to get their foot in the door with a very exciting and rapidly growing company. If you are looking for a company that rewards hard work with financial and professional growth opportunities, then we want to talk to you!

About Altvia:

Altvia is a growth stage startup focused on supercharging the Private Equity (PE) and Venture Capital (VC) industries with the most modern technology and systems. 

We help firms understand and enhance the methods and tactics that differentiate them from their competitors, often referred to as a firm’s ‘edge,’ which usually involves how they engage investors to raise money and/or deploy capital and unlock value in a portfolio of assets. 

“The Altvia team has been fantastic, bringing efficiencies to every facet of our business – fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” - Plexus Capital

There has never been a better time to join the team - accelerate your career with us and let’s grow together!

We’re looking for a Customer Support Representative who is interested in solving customer problems using technology. The successful candidate will combine organizational, analytical, relationship building and technical skills to deliver service to our clients. As a Customer Support Representative, you will become a product expert and work with our clients to answer questions, deliver training, and resolve issues. 

Primary Responsibilities: 

• Provide excellent customer service to all clients both over the phone and via email
• Maintain relationships with clients
• High volume email correspondence
• Deliver support via email, phone, video conference, and thorough documentation of solutions using Salesforce.com case management systems
• Provide troubleshooting, coordination, issue resolution and follow up related to cases submitted by our customers. 
• Lead customer training
• Review customer accounts and check for accuracy
• Maintain open lines of communication with Customer Success Managers, Product and Sales to ensure the customer voice is heard throughout the organization
• General administrative duties as needed

What we’re looking for:

• A minimum of 6 months of customer service or office experience preferred
• Excellent computer skills – MS Outlook, Word, Excel, PowerPoint
• Ability to multitask
• Proven work ethic 
• Excellent communication skills (written and verbal)
• Strong ethics and integrity
• Great organizational and time management skills
• Detail-oriented
• Bachelor’s degree required

Why you’ll love it here:

• Competitive compensation package including 100% paid coverage for the employee for Health, Dental, Life, and Disability benefits and 50% coverage for Health and Dental for dependents
• Flexible time off 12 paid holidays!
• Opportunity to work for an entrepreneurial company in an exciting phase of growth
• Opportunity to develop valuable Salesforce.com skills
• Great company culture and office that includes foosball, ping pong, a full kitchen for enjoying great food and drinks together, regular team and company social events, and much, much more!
• 401(k) with matching after six month waiting period
• We have two incredible workspaces located in Broomfield and downtown Denver’s Dairy Block

Compensation: $40,500 - $50,000 Annually 

Altvia Solutions is proudly an Equal Opportunity Employer that stands against discrimination and harassment of any kind. This applies to all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All hiring decisions are based on organizational needs, position requirements and individual qualifications without consideration of race, color, gender, orientation, family status, parental status, religion or anything else that has no bearing on a person’s skills and contribution. Altvia is committed to creating an honest, trusting communal environment where everyone feels comfortable being their full selves everyday.