About the Role

The Deliver Operations team is looking for a Logistics Specialist to join our team! If you are passionate about delivery operations and doing whatever it takes to deliver prescription medicines on time to our patients. You will be working with our growing team of Dispatchers and Couriers who make thousands of deliveries on a daily basis. You thrive in fast-paced work environments and have developed ways of dealing with stressful situations. You are comfortable with manipulating data to generate insights and business recommendations. You are eager to identify and own continuous improvement across our business. 

Accelerate your Career as You:

• Dispatch courier routes for established delivery windows: ensure on-time deliveries for our patients, taking overall distance traveled, traffic patterns, and high-priority deliveries into consideration when making routes. 
• Proven experience communicating internally with Couriers, Fulfillment and Patient Care
• Provide direct and timely support 25 couriers at a time on the road during delivery windows. Help troubleshoot delivery and navigation issues using our software systems.
• Monitor routes and deliveries as they are happening; adjusting routes if necessary; and communicating changes to internal stakeholders
• Document and follow up on any failed deliveries, ensuring safe return of packages within 12 hours
• Maintain accurate and complete documentation of courier incidents to help improve our processes and ensure that the highest quality of service is provided to our patients
• Work with our Courier Trainer to ensure a smooth onboarding process for new couriers
• Serve as a primary point of contact for couriers for all questions regarding routing, making deliveries, and troubleshooting technical issues with our apps
• Hit established KPIs around On Time Delivery, Driver Utilization and Cost Per Shipment
• Develop weekly driver schedules using shipment forecasts and driver availability
• Manage and approve driver payroll, including reimbursements and adjustments for minimum guaranteed pay.
• Prepare and update Standard Operating Procedures for documenting department activities
• Preparing daily and weekly reporting to track and assess route metrics by courier and drive improvement

A Bit About You:

Minimum Qualifications:

• Have 1-2 years experience as Dispatcher or are familiar with delivery operations
• Thrive in a fast-paced environment where you own your role from start to finish, and make decisions quickly and independently
• Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions
• Ability to multitask effectively, prioritize and execute against multiple priorities
• Are enthusiastic about building a positive culture in a dynamic team
• Have outstanding multitasking abilities, sound judgment and critical thinking skills
• Are an expert oral and written communicator
• Believe in Alto’s mission and our company values
• This is a non-exempt, hourly role and eligible for benefits.

Preferred Qualifications:

• Bachelor’s degree 
• Experience dealing with last-mile delivery
• Experience dealing with hourly drivers (either W2 or Independent Contractors)

Additional Physical Job Requirements:Office job:

• Read English, comprehend, and follow simple oral and written instructions. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
• Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.