System Administrator II

Altamira delivers a variety of analytic and engineering capabilities to the US National Security community, but the tech culture and the caliber of the individuals that bring these capabilities to fruition are what really set us apart. We’re a curious, responsive, dedicated bunch spread across many corporate cultures. Dayton, OH is highly focused on the Space-based mission set with a heavy emphasis on sensor exploitation and analysis; Tampa, FL focuses on ‘art-of-the-possible’ analytics of all kinds with an emphasis on graph technologies, NLP, and wrangling complex data sets; and all forces converge at our headquarters in the Northern Virginia/Washington DC area where we host our tech events and support engineering and analytic missions across several IC and DOD agencies.

While our work occurs in different states and different mission domains, we’ve got analytics at the heart of every operation and genuine curiosity for new methods, techniques, and solutions. Our specialties are data science and analytics, data engineering, software engineering, and end-to-end analytic solutions architecture. We’ve also got some awesome benefits like the Altamira Healthy Living program, with ongoing competitions and a flexible spending stipend for health and wellness-related items.

Location: Annapolis Junction Maryland

The Role: An Altamira Systems Administrator II provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Your skills:

• Provide support for implementation, troubleshooting and maintenance of IT systems

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Manage the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Your quals:

• TS/SCI/FS Poly clearance

• Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.

• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher is required.

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Altamira is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Altamira requires all employees to be fully vaccinated against COVID-19. In accordance with applicable law, Altamira will provide an exemption to this requirement as a reasonable accommodation due to a disability or a sincerely-held religious belief or practice that prevents receipt of the vaccine