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Customer Service Coordinator
Alsco Atlanta, GA
$39k-50k (estimate)
Full Time | Wholesale 10 Months Ago
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Alsco is Hiring a Customer Service Coordinator Near Atlanta, GA

Classification:
Non-Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary:
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:
  • In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
  • Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
  • Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
  • Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
  • Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
  • Monitor and report competitive activity.
  • Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions:
  • Work with and support other service personnel as required by supervision.
Qualifications:
  • Demonstrate excellence in telephone skills.
  • Demonstrate excellence in internal/external customer service, sales and relationship building skills.
  • Good experience and skills in MS Office and basic administrative tasks.
  • Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
  • Recognize colors, sizes and types of product and count, add and subtract accurately.
Education:
  • High School graduation or similar experience.
Travel Requirements:
  • None.
Typical Environmental Conditions:
  • Offices and service areas of a typical industrial laundry facility, Service Center or depot.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/29/2022

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$39k-50k (estimate)

POST DATE

05/27/2023

EXPIRATION DATE

10/26/2023

WEBSITE

alscoirrigation.com

HEADQUARTERS

RED BLUFF, CA

SIZE

25 - 50

FOUNDED

1948

CEO

RUSSELL G HARMAN

REVENUE

$10M - $50M

INDUSTRY

Wholesale

Show more

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The job skills required for Customer Service Coordinator include Customer Service, Written Communication, Life Insurance, Time Management, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Coordinator job description and responsibilities

Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.

01/06/2022: Las Cruces, NM

The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.

02/22/2022: Amarillo, TX

The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.

02/13/2022: Kingsport, TN

Deliver excellent customer service and lead by example.

01/09/2022: Baton Rouge, LA

Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

02/25/2022: Harlingen, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Coordinator jobs

A passionate customer service advocate with strong critical thinking skills.

01/23/2022: Rochester, MN

CS coordinator may also provide the clients with product and service knowledge.

12/21/2021: Scranton, PA

The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.

03/15/2022: Akron, OH

The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.

03/02/2022: Albuquerque, NM

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

01/08/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Customer Service Coordinator.

Butler University
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