Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

Overview

The Human Resources Generalist is responsible for assisting the Associate Director of Human Resources and Human Resources Manager in the day- to- day operations of the department including recruitment, onboarding, purchase orders, employee relations, and administrative clerical duties. He/she is also responsible for processing associate information, responding to or associate inquires, greeting all visitors to the Human Resources Office, with heavy emphasis on Employee events and to assist the Regional Vice President of Human Resources – Hawaii.

Responsibilities

• Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy.
• Refer potential new-hires to department managers when appropriate for interviews.
• Assist with department outgoing correspondence and memorandums as needed.
• Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner.
• Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission. 
• Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures.
• Respond to all interviewed applicants via telephone or letter within required time frame.
• Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner. 
• Assist with New Hire Orientation: Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing.
• Present overview of Highgate Handbook with complete knowledge of all policies and procedures
• Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner. 
• Assist the HR department in maintaining accurate employee records. 
• Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel.
• Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary.
• Assist in the production of Employee newsletter. 
• Maintain associate's files and ensure that filing is completed at the end of each week.
• Assist with Associate Employee Relations Events.
• Ensure compliance of the Immigration Reform and Control Act for all employees. 
• Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies.
• Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials.
• Distribute paychecks as needed and ensure completed signature pages are collected complete from each department.
• Assist with other special hotel projects as needed.
• Manage existing files and create new ones as needed.
• Greet associates in a friendly and professional manner.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Maintain a central purchase order system for office supplies.
• Assist in all areas of Human Resources, with a heavy focus on Employee Relations.
• Maintain adequate supplies for copier, fax and postage machines and coordinate repair services.
• Handle questions/ requests from associates.
• Plan associate engagement events.
• Maintain Associate of the Year program.
• Communicate and maintain the Make Your Mark program.
• Maintain Associate Birthday card distribution
• Process paperwork for new hires, transfers, and terminations.
• Process recruitment on iCims
• Manage resume and application files.
• OnBoarding of new employees, including benefits, enrollment, and 401K
• Assist with OSHA, FMLA, TDI, Workers Compensation, and Unemployment Claims responsibilities for hotel.
• Enter and process payroll information.
• Maintain new hire, termination, and transfer and promotion log.
• Write articles and edit property newsletter.
• Administer associate travel discount requests.
• Assist with special projects.
• Maintain files on Employee Recognition and certificates/awards bought or given to associates.
• Open, date stamp and allocate all hotel mail to the appropriate departments for handling.
• Coordinate needs for new hires (phone, email, etc.) and assist new hires in completion of all paperwork.
• Comply with all government regulations concerning I-9’s, and assist the Complex Director of Human Resources in I-9 audits.
• Maintain the associate cafeteria including but not limited to updating the associate communication board and decorating for themed events.

Qualifications

• Associates or Bachelor’s Degree in Human Resources or equivalent of at least 1- 3 years work experience.
• At least one year Hotel or Human Resource related work experience.
• Long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus. 
• Must be hospitality oriented, and possess the ability to work under pressure. 
• Ability to work effectively under time constraints and deadlines.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Should possess the ability to complete multiple tasks simultaneously.

Salary Range ($26.00-$27.00)