OVERVIEW

The Keyholder is an essential part of the Store Leadership team and is primarily responsible for driving our customer experience and service standards on the sales floor with an undivided focus on our guests. Keyholder’s take initiate, delegate work, provide feedback to the team in achieving optimal results and work closely with the Store Leadership team in supporting total store operations. The position assists in any leadership duties that may arise and in the absence of leadership is the most senior presence in the store. The Keyholder role is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.

RESPONSIBILITIES

Business Leader & Partner

• Meet store sales & metric goals
• Demonstrate excellent knowledge of the product to support brand goals
• Develop sales techniques that are relevant to the market
• Leverage company tools, incentives, and strategies to support meeting store goals
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

People Leader

• Ensure effective communication between store leadership team and other team members
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee Guest Service Associates when running the sales floor.
• Present new & Innovative ideas to support meeting business goals
• Coaches team on the sales floor providing relevant and consistent feedback to improve performance

Operations Leader

• Assist in key aspects of store operations and in ensuring the Alo Brand Mission is brought to life and introduced to everyone in our community
• Assists in processing shipment and ensuring efficient product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Completes additional projects and performs other duties and assignments required or requested by the Assistant or General Manager
• Identify product concerns and communicate inventory needs to support the business goals

Customer Focus

• Ensures Brand mission is brought to life and introduced to everyone in our community
• Build meaningful relationships with clients through strong-interpersonal skills
• Collaborate with all team members to support a superior shopping experience
• Be present on and off the floor as an Alo brand ambassador

QUALIFICATIONS

• 2 Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Innovative and insightful around elevating their responsibilities and client experience
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Inspires others and proves as a positive influence among peers, leaders, and guests
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Job Level: Associate

JUST SOME OF THE PERKS 

• Generous employee discount for Bella Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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