OVERVIEW

The Guest Services Associate works to achieve store sales goals by setting the standard of the Alo experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Guest Service Associate thrives working on a team and relishes a culture of feedback and excellence. Full-Time non-exempt associates are expected to work 32-40 hours per week with 100% of their work week spent on the sales floor or stockroom. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts. All Employees are expected to be able to work from the week of Thanksgiving including “Black Friday” (the day after US Thanksgiving) and that weekend until the end of the holiday season, first week of January.

RESPONSIBILITIES

Business Leader

• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal

People Leader

• Ensure effective communication between managers & Other team members
• Support keeping other team members motivated and engaged
• Contribute new & Innovative Ideas to support Meeting business goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Participates in all training & development meetings

Operations Leader

• Ensure a safe workplace by staying educated and practicing company safety policies and procedures
• Accurately and efficiently processes transactions; payments, returns/exchanges, gift cards and e-commerce
• Assist in closing the store including but not limited to; sizing, cleaning, trash removal and other duties as needed
• Ensure items from fitting rooms are sanitized, organized, and returned to the floor appropriately
• Answer store phones and respond to guest questions or concerns
• Maintain standards through responding to replenishment, recovery, folding, sizing, styling, or other inventory needs with urgency
• Responsible for inventory management including receiving, processing, replenishment, tagging if needed and visual merchandising

Customer Focus

• Builds relationships with every guest to create excitement about the Alo Brand Mission, product and community and goes beyond to exceed their expectations
• Collaborates with all team members to support a superior shopping experience
• Be present on and off the floor as an Alo representative

QUALIFICATIONS

• Preferred 1 years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Inspires others and proves as a positive influence among peers, leaders and guests
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Seniority Level: Entry level

JUST SOME OF THE PERKS 

• Generous employee discount for Bella Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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