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Insurance Customer Service Representative
Full Time 6 Months Ago
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Allstate - Frances Wright is Hiring an Insurance Customer Service Representative Near Chicago, IL

Job Description


We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They???re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers??? shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

Benefits


Benefits offered after 90-days

Health Insurance

Base Salary $40,000 with Commissions 

401K Plan

Career Development & Growth

Hands On Training

Performance Bonuses

Professional Work Environment

Retirement Benefits

Remote opportunity if you have a Property and Casualty License

Responsibilities


  • Manage large amounts of incoming calls
  • Make Sales
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements


  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Summary

JOB TYPE

Full Time

POST DATE

09/10/2022

EXPIRATION DATE

10/23/2022

The job skills required for Insurance Customer Service Representative include Customer Service, CSR, Customer Support, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be an Insurance Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Insurance Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Insurance Customer Service Representative positions, which can be used as a reference in future career path planning. As an Insurance Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Insurance Customer Service Representative. You can explore the career advancement for an Insurance Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming an Insurance Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Insurance Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Insurance Customer Service Representative job description and responsibilities

An Insurance Customer Service Representative acnowledges and direct customer’s requests for additional products or services to appropriate licensed representatives.

01/17/2022: Norwich, CT

Assist customers with managing insurance inquiries, resolve insurance problems and finalizes policy adjustments.

12/28/2021: Vineland, NJ

Completes customer’s transactional requests as provided by caller.

12/20/2021: Middlesex, NJ

Insurance Customer Service Representative consistently meets or exceeds expectations for departmental standards related to Quality, Service Level, Call Goal, and other KPI's.

02/11/2022: Portland, OR

Document their exchanges with clients, often using customer relationship management software.

12/22/2021: Helena, MT

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Insurance Customer Service Representative jobs

Insurance Customer Service Representative needs a high school education, on-the-job training and several soft skills.

03/08/2022: Portland, OR

An Insurance Customer Service Representative should have a good memory to remember details and data.

03/17/2022: Port Arthur, TX

They must be able to cope with a fast-paced work environment.

02/27/2022: Pierre, SD

Insurance Customer Service Representative should be consistenet in sending mails, newsletters, and other correspondence forms to customers.

02/16/2022: New London, CT

Should have the willingness to provide assistance.

01/09/2022: Rockford, IL

Step 3: View the best colleges and universities for Insurance Customer Service Representative.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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