Job Description

Join Allstate - Brown & Dumas Insurance Agency, a reputable insurance agency that has been serving the HAZEL CREST, Illinois community for many years. As a Customer Service Professional, you will have the opportunity to work closely with clients and provide them with exceptional service and support. We value the personal touch and go above and beyond to tailor insurance solutions to our clients' needs.

In this role, you will be the first point of contact for our clients, addressing their inquiries, providing guidance, and ensuring their satisfaction. Your friendly and inviting demeanor will contribute to building strong relationships with our clients, fostering trust and loyalty.

If you are a people person, detail-oriented, and passionate about delivering top-notch service, we would love to have you join our team at Allstate - Brown & Dumas Insurance Agency. Apply now and become a part of a supportive and customer-centric organization.

Benefits

Responsibilities

Client Support: Serve as the primary contact for clients, answering their questions, and providing professional guidance.Inquiries Handling: Address client inquiries promptly and efficiently, ensuring accurate and timely responses.Policy Updates: Assist clients with policy updates, changes, and billing inquiries.Problem Resolution: Handle client complaints and resolve issues, aiming for optimal client satisfaction.Documentation: Maintain accurate and organized client records and documentation.Collaboration: Coordinate with other team members to ensure seamless customer service and support.

Requirements

Customer Service Experience: Previous experience in a customer service role, preferably within the insurance industry.Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.Empathy: Strong ability to empathize with clients and address their concerns with care and understanding.Attention to Detail: Meticulous and thorough in handling client information and ensuring accuracy.Organizational Skills: Excellent organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.Team Player: Strong collaborative skills and the ability to work well within a team environment.