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Director of Operations
Allied Universal Orleans, LA
$186k-208k (estimate)
Full Time | Business Services 3 Months Ago
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Allied Universal is Hiring a Director of Operations Near Orleans, LA

Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Job Description

Allied Universal is currently hiring a Director of Operations (Dir of Ops) to oversee all Account Managers and on-site scheduled, managed business in a Mega Market by visiting client sites and ensuring the highest levels of client satisfaction and Security Professional performance. The successful Director of Operations will achieve goals and objectives, ensure the highest level of Security Officer Quality, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Primary responsibilities for the Director of Operations include:

  • Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management
  • Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks
  • Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization
  • Oversee all managed business and client relationships
  • Perform daytime client visits and post inspections
  • Negotiate client account renewals
  • Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel
  • Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention
  • Conduct all business with the highest of ethical and professional standards 
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely feedback / reports as required

REQUIRED SKILLS AND EXPERIENCE

The ideal candidate will possess a Bachelor’s degree or related field plus at least 5 years of general management experience in a service industry. Contract or proprietary security services experience is preferred. In addition, we seek the following:

  • Excellent interpersonal and communication skills, including highly effective written and oral delivery
  • Dedication to high quality customer service delivery and integrity through proven client and customer relationships
  • Strategic thinker with financial acumen to grow the business while maintaining and retaining current business
  • Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement
  • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients
  • Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development
  • Proven success in hiring the best talent and effectively managing team performance
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations 

Key Competencies:  integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2022-922266

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$186k-208k (estimate)

POST DATE

12/03/2022

EXPIRATION DATE

01/03/2023

WEBSITE

aus.com

HEADQUARTERS

BOSTON, MA

SIZE

>50,000

FOUNDED

2016

CEO

DAVID SILVEY

REVENUE

$5B - $10B

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About Allied Universal

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We b...elieve there is no greater purpose than serving and safeguarding customers, communities and people in todays world. Allied Universal is There for you. More
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The following is the career advancement route for Director of Operations positions, which can be used as a reference in future career path planning. As a Director of Operations, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Operations. You can explore the career advancement for a Director of Operations below and select your interested title to get hiring information.

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If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Director of Operations job description and responsibilities

A Director of Operations supervises general managers of different areas of an organization and works with production and day-to-day activities.

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Directors of operations need to excel on a computer and be comfortable using word processing programs and spreadsheets.

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Director of operations must orient themselves on the various systems and departments of the business, and they need to be fully aware of how these different moving parts function together.

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the director of operations must ensure that they give adequate attention to each component.

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A director of clinical operations manages the daily operations of a healthcare facility or a specific department within a clinic or hospital.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Director of Operations jobs

Directors of operations typically need to meet certain requirements to be considered for the position.

01/29/2022: Moline, IL

Retail managers do scheduling and enacting policies, whereas the director of operations supervises bigger-scale projects.”.

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To that end, anyone who wants to be a director of operations needs to develop strong communication skills.

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Keep financial record of all operations.

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Supervise staffs from different departments.

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Step 3: View the best colleges and universities for Director of Operations.

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