Under the direction of the Practice Manager, manage and coordinate all clinical operations, following the guidelines and goals of the Clinical Excellence Committee and Physicians. Collaborates with Practice Manager to ensure accomplishment of practice objectives by analysis, assessment, and evaluation of all clinical staff. Maintain high quality clinical processes that achieve the desired goal of high quality, safe and efficient healthcare.

Responsibilities may include, but are not limited to, the following:
Personnel
Assists the Practice Manager in interviewing, hiring, training, and evaluating all clinical
personnel. Collaborates with Practice Manager about the clinical portion for all applicable staff
member evaluations.
Assists the Practice Manager in ensuring all clinical personnel are appropriately trained, licensed,
and credentialed.
At the direction of the Practice Manager, presents clinical information regularly at staff meetings,
via emails, and one on one communication in a timely manner.
Support the Practice Manager in staff disciplinary actions and work to resolve any interoffice
disputes for clinical personnel.
Maintains appropriate confidentiality of all human resources issues.
Assists the Practice Manager in the coordination of the schedules for all clinical personnel in all
practice sites and recommends changes and improvements as needed to the Practice Manager.
If delegated by the Practice Manager, grants/denies days off for clinical staff according to
coverage and practice policy; ensures all clinical posts are filled at all times. The Practice
Manager will ultimately approve all PDO, but may delegate if he/she chooses.
Makes recommendations for highest and best use of clinical personnel, based on licensure and
skill set and makes those recommendations to the Practice Manager.
Schedules and facilitates clinical in-services for staff at the discretion of the Practice Manager.
Maintains clinical competency for all staff. Oversees cross-training and education of clinical staff.

This may include remediation/retraining for staff members, as needed.
Patient Care
Will be required to be proficient in, and sometimes perform, all aspects of Medical Assistant
position.
Assesses and evaluates patient flow in all practice sites recommends changes for quality patient
service and care.
Collaborates with Practice Manager, Physicians, and appropriate Team Leaders/Supervisors, to
plan and execute process changes that improve patient care services and patient management.
Implements CEC and Physician-approved clinical protocols and patient care and triage standards,
facilitating all paperwork and related tasks.
Oversees and/or teaches others the specialized knowledge and skills necessary to perform clinical
techniques and routines within scope of employees skill set and licensure.

Clinical Operations
Develops and maintains written protocols for clinical operating procedures and has knowledge as
to where to find Allergy Partners standard operating procedures online. Reviews with the Practice
Manager for approval prior to implementation.
Reviews physician schedules periodically and may make suggestions to maximize physician
efficiency and productivity; coordinates changes with Team Leaders/Supervisors, Practice
Manager and physicians.
Oversees performance of clinical triage for the entire practice. Maintains crash cart supplies to the
standards approved by CEC. Maintains appropriate compliance documentation as delegated by
the Practice Manager.
Coordinates the ordering of all clinical suppliesdevelops effective inventory control systems as
delegated by the Practice Manager.
Makes recommendations for purchase of capital equipment to the Practice Manager. Maintains
capital equipment per manufacturer guidelines.
Coordinates collection and storage of clinical research data as applicable.
Ensures the practice complies with regulations, policies, and procedures in the clinical area,
according to all applicable state and federal laws. Makes regular reports to the Practice Manager.
Collaborates with Practice Manager, physicians, and Administration to promote efficient and cost
effective management of resources.

Quality Assurance and Risk Management
Actively participates in the practice compliance plan initiatives, and reports any concerns to the
Practice Manager or Compliance Officer as appropriate.
Assists with analysis of clinical utilization and other clinical data as requested; provides results to
Practice Manager and physicians.
Makes sure the practice adheres to all applicable OSHA, CLIA, and HIPAA standards as
delegated by the Practice Manager.
Ensures the practice complies with regulations, policies, and procedures in the clinical area,
according to all applicable state and federal laws. Makes regular reports to the Practice Manager.
Under the direction of the Practice Manager, addresses and reports whether clinical guidelines,
protocols and forms are current and are being followed.
Identifies and reports all incidents and under the direction of the Practice Manager, identifies and
addresses risk areas appropriately.

Other
Participates in professional development activities and maintains professional affiliations.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established
by the practice.
Attends all meetings as requested and facilitates ad-hoc projects as requested by the Practice
Manager.
Attends CPR, OSHA, HIPAA, Compliance, and corporate training programs as required.

Supervisory Responsibilities
This job has supervisory responsibilities which typically involve managing a staff of nursing, laboratory,
and other clinical personnel. The position shall report directly to the Practice Manager.

Typical Physical Demands
Position requires full range of body motion including handling and lifting patients, manual and finger
dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked
to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee may work under stressful conditions, work irregular hours, and be exposed to bodily fluids.

Typical Working Conditions
Employee may have exposure to communicable diseases, needle sticks, toxic substances, ionizing
radiation, medicinal preparations and other conditions common to a clinic environment.

EDUCATIONAL REQUIREMENTS:
Current certificate or license preferred for RN
Associate or Bachelors degree preferred.

QUALIFICATIONS AND EXPERIENCE:
Minimum five years of work experience in a clinical setting.
Minimum one year of work experience in an allergy practice preferred.
Previous supervisory experience preferred.
Understanding and communication of OSHA guidelines for ambulatory practices.
Basic understanding of utilization review, quality assurance, and managed care process.
Experience communicating and interacting with physicians.
Analytical ability strongly preferred.
Ability to utilize an electronic medical record