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Call Center Representative
Full Time 5 Months Ago
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ALLERGY & ENT ASSOCIATES, P.A. is Hiring a Call Center Representative Near Houston, TX

Call Center Rep needed in North Houston for growing Allergy & ENT company!

Hybrid Job Opportunity in the near future!

Location: 450 Gears Rd, Houston, TX 77067

Impact people’s lives!

We are seeking highly motivated and responsible individuals to be part of our winning team of patient enrollment & engagement specialists. The majority of our interactions entail gathering symptom and health information from prospective patients over the phone and educating them on the services we provide and who they will be seeing at their first visit. This is a fast-paced job!

Talk to people over the phone and follow a pre-selected set of questions asking about medical conditions to pre-qualify prospective patients for a study being conducted in their area.

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Pay & Benefits

  • Job Type: Full-time
  • Pay: $17.00 - $20.00 per hour
  • Supplemental Pay: Bonus pay
  • Comprehensive medical, dental and vision insurance.
  • Paid PTO
  • 401 (k)
  • Life Insurance
  • Long Term and Short Term Insurance
  • Work from home

Essential Duties & Responsibilities

  • Advanced customer service skills and experience
  • Manage a high volume of inbound and outbound calls in a timely manner.
  • Identify patient’s needs, obtain, and enter accurate demographic information and insurance information as needed.
  • Schedule patient’s appointments and enter required information in the computer system within the required time frames.
  • Knowledge of call center environment and productivity
  • Able to accurately instruct patient regarding testing protocols
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
  • This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
  • Excellent reading skills a must
  • Excellent phone etiquette
  • Comfortable managing basic computer systems quickly & efficiently
  • Must be able to handle a large amount of call volume per day.
  • Be receptive to feedback and be team-oriented.
  • Must be able to attend work on time without distraction every day.
  • Must pass a background check.

Qualifications

  • NextGen experience is a plus
  • PBX experience helpful
  • Medical terminology is a plus
  • Customer service: 1 year (Preferred)
  • Bilingual/Spanish (Preferred)
  • Medical Insurance verification (Preferred)

Knowledge, Skills, Abilities

  • Customer Service — Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
  • Organization — Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
  • Professional Maturity — The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
  • Time Management — Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Interpersonal Communication — Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
  • Communication — The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands

  • Physical Activity Level: Sedentary physical activity performing non-strenuous daily activities of an administrative nature
  • Physical Demands: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required.

Job Summary

JOB TYPE

Full Time

POST DATE

10/06/2022

EXPIRATION DATE

10/22/2022

The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

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