914 customer service manager Jobs in atlanta, ga
ProActivate is Hiring a Customer Service Manager Near Atlanta, GA
Location: Atlanta, Georgia
Job Description:
Our client is looking for a Customer Service Manager to add to their team. The Customer Service Manager is an experienced individual who will provide excellent customer service and will promote this throughout the organization. The goal is to keep the department running efficiently and profitably to increase customer satisfaction, loyalty, and retention and to meet expectations. The primary responsibility of this role is to build relationships with customers with a keen focus on retention and growth. They are highly organized, positive, and have a solution-oriented outlook.
Responsibilities:
- Manage and lead warranty issues with electric motors supplied by our client to maximize customers' satisfaction and minimize the impact on customers and the company.
- Communicate with customers via phone and email to receive warranty cases during or after work-hour
- Generate warranty case number and provide it to the customer with acknowledgment
- Provide solutions to customers in a professional way.
- Base = Based on experience
- 13 company holidays
- PTO 10 days, Sick 3 days prorate is applied on the 1yr /1 month
- The 90-day probation period will not be eligible to take PTO during the first 30 days out of the ninety days probationary period.
- After 30 days Health Insurance and 401K match up to 4% (max $500) will apply
- The laptop will be provided
- Either the phone bill is paid by the company or cellphone to be provided
Job Summary
Full Time
$79k-103k (estimate)
04/19/2024
05/08/2024
proactivate.net
DALLAS, TX
50 - 100
2004
JAMIE CROSBIE
<$5M
Business Services
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
