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Company Overview:
All Points Broadband is a leading, rural-facing internet service provider in the mid-Atlantic and believes that everyone should have the ability to work, study, play and Live Connected. Through strong partnerships and teamwork, we have consolidated rural internet service providers and successfully bridged the digital divide by extending fiber-to-the-home to underserved communities.
Our mission is to empower people through connectivity, and we are committed to delivering reliable broadband internet to everyone. We do this with empathy, respect and by fostering an environment where passionate teammates can collaborate to overcome challenges and continuously improve. We are looking to add innovative, compassionate, and driven members to our growing team as we continue to work toward providing utility grade broadband to our underserved neighbors, friends, and families
Position Summary:
Under general supervision, in an in-bound call center environment the Customer Support Specialist will provide technical and network problem resolution to users (either customers or company field technicians) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, verifying proper hardware and software set up, power cycling equipment, verifying billing information, and troubleshooting connectivity issues. Support to users will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
Customer Support Specialist Duties:
Qualifications of a strong candidate:
Characteristics of a great APB team member:
Work Requirements:
May be required to work 8-hour or 10-hour shifts - including non-traditional tours. May be required to work; day, evening, night, or weekend tours, overtime, emergency callouts, weekends, and holidays required.
All new All Points employees are required to be vaccinated for COVID-19.
Compensation:
Customer Support Specialist will receive a competitive salary based on qualifications. This position will be full-time with eligibility for employer-provided benefits and bonus compensation.
All Points offers industry-leading medical, dental and vision coverage, paid-time-off and 401(k) with Company match, among other benefits.
Job Type: Full-time
Benefits:
Experience level:
Shift:
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Experience:
Work Location: One location
Full Time
Telecommunications
$30k-39k (estimate)
01/28/2023
02/25/2023
allpointsbroadband.com
Ashburn, VA
25 - 50
Telecommunications
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.