All Lines Technology has an immediate opening for an IT Desktop Support Technician. This is the first contact customer-facing position required: excellent customer service and communication skills, in-depth technical knowledge, attention to detail, friendly, calm under pressure. Ability to work in a fast passed work environment. The incumbent will deploy, diagnose, repair, and maintain the desktop/laptop hardware, software, and photo ID system to ensure secure, smooth, and optimal operation. 
Essential Duties and Responsibilities:

1. Configure/deploy desktop/laptop for computer labs.
2. Provide technical assistance and support for users related to the endpoints, phones, software, and other technology.
3. Strong problem-solving and logical thinking skills.
4. Performs fundamental/advanced problem-solving skills, assists users
5. Provide training to users on new or updated technologies.
6. Performs routine technical assistance and maintenance duties that optimize performance.
7. Maintains and updates records of repairs and fixes as needed; may document projects and maintain user instructions.
8. Troubleshoot systems and work with users to determine needed software/ hardware changes.
9. Courteous, professional, and Patient.
10. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse university setting.
11. Maintain details and strive to achieve deadline oriented tasks. 
12. Search for solutions beyond ambiguity.
13. Demonstrated experience in remote technologies such as OneScreen, MondoPad, Cisco WebEx, Zoom, and MS Teams.
14. Demonstrated experience with desktops, laptops, printer, docu-cameras, projector, white-boards.
15. Able to create, maintain, and close a successful IT project.
16. Answer multi-line phones and assisting users remotely or in-person.
17. Assists with tracking inventory of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports, and systems errors.
18. Perform systems maintenance and testing to ensure proper functionality of systems and peripheral devices; troubleshoots and resolve system hardware, software, and network failures and conflicts.
19. Assists with the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions.
20. Up-to-date knowledge on current/future technology, equipment, applicable laws (especially FERPA and HIPPA), regulations and standards. 
21. Performs miscellaneous job-related duties as assigned.

Experience and Qualifications: 

1. Four years of hands-on experience in computer, networks, and systems maintenance. 
2. Excellent written and verbal communication skills.
3. Excellent interpersonal skills.
4. Bachelor’s degree or equivalent hands-on experience.