What are the responsibilities and job description for the Sales: Key Account Manager position at AlignHR Oregon?
Our client is leading the way globally in plush toys and merchandise for the attraction, gift, and souvenir industries. Founded in Denmark in 2005, the group has built its success and great reputation on a value proposition revolving around sustainability/ESG, strong customer service, and digitalization. We are currently looking to fill a sales position in the West Coast area, with a focus on Zoo, Aquarium and Museums.
The Key Account Manager is primarily responsible for contributing to sustaining and growing our client’s business to achieve long-term success by managing 80 accounts in the Zoo, Aquarium and Museum industries. This position will work remotely on the West coast with frequent travel to visit customer sites.
Responsibilities:
- Successfully represent and sell products to existing and prospective valued clientele.
- Develop complete understanding of account needs; anticipate customer expectations, and exercise decision making ability to determine the best product/service mix to meet customer’s needs.
- Solution oriented to mitigate client issues and complaints.
- Perform sales presentation and strategic planning to improve client results.
- Respond to incoming calls from customers and prospects in a timely manner.
- Work with the dedicated design, sales, marketing, customer service and logistics teams to ensure the highest quality of deliverables on behalf of our clients.
- Collaborate with sales and product development teams to maximize profits by upselling and product creation.
- Communicate customer expectations to various support departments.
- Meet annual sales growth goals.
- Evaluate account base, develop strategies, tactics, and contingency plans to obtain a specific market share.
- Represent company at regional or national shows and at customer sites.
- Maintain professionalism and stay abreast of new developments through meetings, publications, conferences, and industry networking opportunities.
Skills/Qualifications Required:
- Proven track record of results.
- Superior organization, detail focus, and teamwork skills.
- Goal-oriented and strong personal drive.
- Excellent written and verbal communication skills.
- Strong presentation skills.
- MS office suite with emphasis in Excel skills, application, and ERP/CRM software skills.
- Proven sales and negotiation skills.
Experience and/or Education Requirements:
- Bachelor’s degree in business or similar, preferred.
- Minimum of 3-5 years prior sales experience, preferable withing toys, souvenirs or gift industry.
- Customer Service experience a plus.
Physical Requirements:
- Frequent travel required.
- Health, Dental and Vision Insurance
- 401(k)
- Flexible schedule
- Employee discount
- Paid time off (Holiday/Vacation)
- Paid training
- Performance bonus
Offering:
Salary between 65-75K annually with generous commission structure
