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Help Desk Technician
Aldridge Dallas, TX
$47k-58k (estimate)
Full Time | Restaurants & Catering Services 5 Months Ago
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Aldridge is Hiring a Help Desk Technician Near Dallas, TX

Aldridge is seeking enthusiastic IT professionals to join our team! We have been saving business executives and IT professionals time, energy and resources since 1984. Since our first location opened in Houston, we have expanded our MSP services to Dallas, Fort Worth, San Antonio and Seattle; with an increasingly complex IT environment, we are searching for high aptitude professionals to work with our list of customers. This role would be based in our Dallas office. 

The Help Desk Technician plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting edge technology and work in a group of supportive, knowledgeable professionals. 

General Responsibilities: 

  • Provide technically accurate, user-friendly solutions to basic end user requests such as
    • Active Directory management
    • Printer issues
    • Email issues
    • Application Support
    • New user creation
    • User offboarding requests
    • Workstation/laptop builds and set-up
  • Travel onsite to perform tasks that cannot be completed remotely

Qualifications: 

  • 1-3 years of successful experience in IT Technical Support, Help Desk or System Support
  • Strong written and verbal communication, with an ability to lead through complex dialogues
  • Knowledge of computer hardware, including but not limited to: hard drives, CPUs, motherboard, power supply, bluetooth, RAM, ports, monitors and other peripherals 
  • Experience with JIRA or other ticketing systems is a plus
  • CompTIA, Microsoft 365, Network , CCNA or other support certifications are a plus

Diversity is critical to the Aldridge Approach

At Aldridge everyone is welcome. We believe that by cultivating an environment where people feel respected and included, they are free to be creative, innovative, and engaged. We commit to develop a diverse team by hiring people for their strengths and insights, encouraging them to be their full authentic selves, providing the best learning opportunities, and celebrating their successes.

EOE/M/F/D/V

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$47k-58k (estimate)

POST DATE

10/06/2022

EXPIRATION DATE

12/21/2022

WEBSITE

aldridgeinc.com

HEADQUARTERS

MILWAUKEE, WI

SIZE

50 - 100

FOUNDED

1954

CEO

THOMAS ALDRIDGE

REVENUE

<$5M

INDUSTRY

Restaurants & Catering Services

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About Aldridge

Aldridge Inc is a construction company based out of 5009 Lamb Ln, Jonesboro, Arkansas, United States.

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