Do you enjoy working with others towards a common goal? Have you always wanted to get your foot in the door of IT? If this sounds like you, read on.

Aldridge is seeking a motivated Client Services Coordinator to join the team! Aldridge has been saving business executives and IT professionals time, energy and resources since 1984. Since our first location opened in Houston, we have expanded to Dallas, Fort Worth, San Antonio and Seattle, and with an increasingly complex IT environment, we are searching for high aptitude professionals to work with our list of customers. This role would be based in either our Dallas office.

The Client Services Coordinator will assist with coordination of service requests and resource schedules. An integral part of this role will be facilitating the timely work of all requests for all managed services clients. Through efficient work and management, the Employee will faciliatate the support teams' ability to deliver on Aldridge's promise of IT Resolution. 

General Responsibilities:

• Schedule the support team’s resources for service tickets in the ConnectWise dispatch portal. 
• Coordinate scheduling with clients to avoid continuous back and forth communication due to scheduling conflicts.
• Monitor resource schedules to ensure prompt time entry on service requests. 
• Respond to all client calls and ticket inquiries that relate to support tickets currently being worked or scheduled for future work.
• Communicate with clients as required, including: keeping them informed of incident progress, upcoming changes, and scheduled maintenance windows. 
• Assist project engineers and project managers with scheduling additional resources as needed, including managed services techs, outside vendors, and additional resources from other branches. 
• Escalate client problems that have not been resolved effectively to appropriate technical management. 
• Perform daily review of tickets to provide quality assurance, ensuring our clients’ needs are being meet per contracted service levels and Aldridge standards. 

Qualifications

• Strong communication skills, will regularly correspond with clients and other team members 
• Strong customer service skills, will interact with clients on a daily basis
• Ability to work well within a team, will need to collaborate with other departments and external partners. 
• Experience in Information Technology services is a plus

Diversity is critical to the Aldridge Approach

At Aldridge everyone is welcome. We believe that by cultivating an environment where people feel respected and included, they are free to be creative, innovative, and engaged. We commit to develop a diverse team by hiring people for their strengths and insights, encouraging them to be their full authentic selves, providing the best learning opportunities, and celebrating their successes.

EOE/M/F/D/V