109 Service Desk Technician Jobs in San Diego, CA
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THE ALDRICH COMPANY is Hiring a Service Desk Technician Near San Diego, CA
Position Information
We are searching for a Service Desk Technician to provide technical support to our employees in a friendly and professional manner.
The ideal candidate will have excellent written and verbal communication skills, as well as prior support desk experience (internships count). The role will include team support and maintenance of Microsoft Windows and Citrix environments, support of Microsoft Office tools, troubleshooting, prioritizing, and completing assigned tickets in a timely manner, as well as escalating complex issues to other IT members.
Qualities we look for in members of the IT team
- Curious
- Organized
- Analytical
- Patient
Responsibilities
- Triage employee requests and take effective action for resolution
- Perform workstation deployments and moves by installing, monitoring and supporting functions of desktop operating systems and related applications
- Provide exceptional customer service to all departments in resolving any functionality issues with business systems (i.e. troubleshooting)
- Provide help desk support to on-site and remote staff
- Assist in improving and documenting help desk policies and procedures
- Assist in managing equipment life cycle
- Rotational on-call emergency support
- Assist with other IT projects as needed
- Preferred experience in Microsoft Windows environment, including Active Directory as well as Office 365
- Preferred experience in Citrix environment and remote desktop support tools
- Demonstrated experience providing end-user technical support
Qualifications
- Customer service focus combined with excellent verbal, written, and interpersonal skills
- Ability to manage multiple tasks, set priorities, and meet required deadlines
- Eagerness to learn industry specific applications
- Ability to work overtime as needed
- Demonstrated time management and task organization
Salary And Benefits
Our employees enjoy a competitive compensation and benefits package, which includes:
- Medical, dental, vision, and life disability insurance
- 401(k) plan with a discretionary 5% profit-sharing and 1.5% match
- 10 paid holidays, 16 hours of volunteer leave, paid sabbaticals every 7 years, paid parental leave, as well as 3 1/2 weeks of vacation and sick leave in the form of a paid time-off bank
About Us
Aldrich Services provides operational management services to the Aldrich Group of Companies. The Aldrich Group of Companies is comprised of individual companies providing accounting, auditing, tax compliance, international consulting, business valuation, financial planning, wealth management, and business consulting services to our clients.Aldrich offers a broad range of advisory and professional services from traditional accounting, auditing and tax compliance to wealth management, technology and data strategy, business transitions, financial due diligence, multi-state tax planning, employee benefit and retirement plan services. We work closely with business owners, executives and individuals to manage their financial planning, investment and tax strategies.Aldrich's leadership philosophy encompasses the firm's clearly defined mission, vision, and values: "Helping our clients achieve their goals." Quality service is the greatest product Aldrich offers. We take great pride in our integrity and ability to deliver on our commitments to clients. Aldrich is an equal opportunity employer.
To Apply
Submit your resume and a short cover letter describing your interest in the role.
Job Summary
Full Time
$55k-69k (estimate)
07/09/2022
07/06/2022
PACIFIC PALISADES, CA
500 - 1,000
1976
KENNETH C ALDRICH
$50M - $200M
Related Companies
The job skills required for Service Desk Technician include Troubleshooting, Customer Service, Technical Support, Service Desk, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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