Description

• Provide a world class customer service experience when installing and/or servicing equipment in a customer’s home.
• Properly diagnose and troubleshoot alarm system issues such as: Re-wiring and re-programing panels and sensors and adjusting the sensitivity of sensors based on room structures and manufacturer’s recommendations.
• Ensure on-time arrival to customer appointments.
• Work safely and responsibly to avoid injuries, damage to property or loss of materials and equipment.
• Explain and provide detailed Alder system capabilities and operational instructions to customers.
• Promote and sell additional equipment and services to customers based on individual customer needs.
• Clean installation debris after service and installation visits.
• Accurately complete necessary paperwork including work orders and customer contracts.
• Communicate with the Alder corporate team on ticket closures and/or schedules.
• Maintain and manage adequate inventory levels of product and equipment.
• Maintain a professional appearance and conduct at all times.
• As needed, overtime will be required to assist on priority service tickets. This can include evening and/or weekend hours.

Requirements

Skills and Qualifications:

• Current, valid driver’s license and a clean driving record.
• Must remain smoke-free while on site with a customer and while operating Alder fleet vehicles.
• Must have basic knowledge of and ability to operate hand and power tools.
• Excellent organizational and time management skills.
• Experience working with minimal supervision.
• Remain up to date with industry licensing and testing requirements for technicians.
• Experience as a construction worker, technician, electrician, or other technical work may be helpful.
• High School diploma or GED required.

Working Conditions and Physical Requirements:

• Work is performed in all kinds of weather at various locations within a given district or territory.
• Sitting and/or standing for extending periods of time as well as walking and transporting supplies in and out of a vehicle and various locations.
• Service coverage areas occasionally of 150 miles a day.
• There will be times when staying at a hotel 2-3 times a month is required to complete out-of-area service tickets.
• Must be able to safely maneuver through shallow attics and crawl underneath homes.
• Must be able to squat, kneel, bend, crawl, and climb.
• Must be able to carry, secure and store necessary material, tools and utility ladders.
• Work performed at customer’s home can often be in a hot or cold attic.
• Ability to lift 40 lbs.
• Ability to climb a ladder.

Full-time Position and Company Perks:

• Compensation: per call serviced payment
• Training: 3 days
• Opportunity: Potential to transition to a full-time position with additional benefits.