Nine Orchard Hotel

Housekeeping Manager

DEPARTMENT: Housekeeping

REPORTS TO: Director of Housekeeping

SUMMARY:

Effectively assists the Director of Housekeeping in the managing of Housekeeping operations in reference to the cleanliness of all guest rooms, offices, service areas, event space, and public areas of the hotel to meet Nine Orchard standards of quality. The Housekeeping Manager is also responsible for the daily operations of the Laundry and Minibar Operations and the training, development, and communication with staff.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES:

Qualified candidates must be able to satisfactorily complete the following responsibilities and all other duties assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Establish proper staffing levels to ensure effective scheduling in alignment with the forecast.
• Ensure opening and closing procedures are in place and adhere to.
• Review and approve payroll, monetary disbursements, allowances, and department expenditures.
• Ensure proper inventories and controls are in place with established par levels
• Adhere to proper purchasing guidelines and ensure usage is in line with purchases.
• Maintain established standards via inspections and walkthroughs
• Maintain proper defect/discrepancies reporting
• Maintain all employee-related discipline such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching/disciplinary process
• Maintain established customer satisfaction score goals
• Maintain minibar operations to Nine Orchard standards
• Maintain Laundry operations to Nine Orchard standards and adhering to all safety regulations
• Maintain positive public relations and pleasant attitude with guests and employees
• Maintain complete knowledge of all hotel services/features and hours of operation
• Maintain a positive, cooperative relationship with all other departments
• Maintain constant communication with Front Office, Engineering, and Sales to ensure hotel areas are prepared and presentable.
• Attend hotel operational meetings

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disability to perform essential functions.

• Ability to satisfactorily communicate in with guests, management and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow-up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Ability to comply with the physical requirements as outlined below.
• Technologically sound with Microsoft Office applications
• Knowledge of safety initiatives in compliance with OSHA guidelines

REQUIRED EDUCATION and/or EXPERIENCE

Bachelor’s degree in Hospitality Management or Business Administration is preferred. Minimum of 2 years experience managing a Housekeeping Department in a similar-sized hotel. Previous experience working in other hotel departments is preferred.

LANGUAGE, MATHEMATICAL AND REASONING ABILITIES

Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.
• Ability to compute basic mathematical calculations

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to areas where under certain use of Personal Protective Equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical hotel environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sit, walk and stand continuously.
2. Lift/carry 25 pounds (frequently) and 50 pounds (occasionally)
3. Bend, squat, crawl, and reach above shoulder level.
4. Use dominant hand coordination to simple grasping, pushing/pulling, and fine manipulation.
5. May be exposed to extreme temperatures, dust, dampness, height and moving machinery.

We are an equal-opportunity employer committed to a diverse work environment.