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11 Financial Services Representative I Jobs in Phoenix, AZ

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Alaska USA Federal Credit Union
Phoenix, AZ | Full Time
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Financial Services Representative I
Full Time 5 Months Ago
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Alaska USA Federal Credit Union is Hiring a Financial Services Representative I Near Phoenix, AZ

Overview

Reports to: Varies by location

Functions Supervised: None

Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities.

Duties and Responsibilities:

  • Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
  • Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.
  • Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
  • Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.
  • Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards.
  • Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned.
  • Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes.
  • Build meaningful relationships by participating in branch promotions and community events, as assigned.
  • Work effectively in a team environment across all organizational levels.
  • Perform other duties as assigned.
  • Qualifications

    Education: High school graduate or equivalent

    Creditable Experience in Lieu of Education: Not Applicable

    Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds

    Tenure: Not Applicable

    Equal Opportunity Employer

    Job Summary

    JOB TYPE

    Full Time

    POST DATE

    11/25/2022

    EXPIRATION DATE

    12/14/2022

    WEBSITE

    alaskausa.com

    HEADQUARTERS

    Eagle River, AK

    SIZE

    25 - 50

    Show more

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    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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