Primary Duties include, but are not limited to:

Operations and Support

• Perform daily system monitoring, including verifying the integrity and availability of all hardware, server resources, systems, networks, and key processes
• Review system and application logs and take necessary action to resolve alerts
• Perform daily backup and replication operations, ensuring all required servers, system data and configurations are successfully backed up to appropriate media and are restorable
• Perform regular file archive and purge as necessary per retention policy
• Create, change, and delete user accounts per request and documented instructions
• Respond to user support requests; investigate and troubleshoot issues, document in ticketing system
• Repair and recover from hardware, network, or software failures, communicate with impacted users
• Assist in evaluation of user needs and research/demo solutions to present and/or include in budget planning
• Function as an escalation point for support desk with root cause and resolution in mind
• Other related duties as assigned

Maintenance

• Apply OS patches and upgrades as scheduled, upgrade administrative tools and utilities, configure/add new services as necessary
• Upgrade and configure software that support server environments (after hours for critical production systems)
• Maintain operational, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Perform ongoing performance tuning and resource optimization; configure CPU, memory, and disk partitions as required
• Maintain data center environmental and monitoring equipment
• Support desktop and all related applications

Provisioning

• Research and recommend innovative solutions and automated approaches for system administration tasks
• Install new or rebuild existing Microsoft Windows servers and configure hardware, peripherals, services, settings, directories, storage, network, etc., in accordance with standards and project/operational requirements
• Contribute to and maintain system standards including related documentation

Skills & Requirements:

• Associate’s degree (minimum) or bachelor’s degree (preferred) in Information Technology, Computer Science, or closely-related discipline is required
• 5 years of systems administration experience required
• Strong written and verbal communication
• Regularly provide advice and recommend actions involving complex issues
• Ability to provide technical guidance to individuals with varying levels of computer skill
• Strong knowledge of Office 365 including Azure AD and Intune administration
• Basic administrative knowledge of Microsoft SQL is desired
• Experience managing networks, storage & telephony solutions
• Experience with VMware enterprise virtual environment
• Periodic evening and weekend work with little advance notice
• Some travel required (up to 5% of the time)