Together we strive for everyone’s opportunity towards a better financial future. Together we stand up for and champion everyone’s access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America’s Retirement Company®. Are you ready to join a great company with a winning culture? Start your Voyage – Apply Now Please note: This position allows remote work, but will require travel to our Voya office. Candidates must be located within a 50-mile radius from the assigned office. Profile Summary: Provides technical expertise and processing to both internal and external customers. Profile Description: Strong knowledge of systems and processes. Consultative and complex processing role providing technical support to internal and external customers. Analyze and research transactions, while thinking through potential business partner and customer impacts. Ability to multi-task while performing various supportive activities, including collaborative analysis and detailed complex processing. Support large scale corrections/analysis, as well as earnings calculations. Support questions from Plan Management and the processing teams on the best way to correct items. Research of fund out of balances, financial accounting research, add service feature and plan maintenance updates. Participates in process improvements and clean-up projects related to areas of expertise. Other duties as assigned. Knowledge & Experience: College degree or equivalent experience 4 years related experience Experience with OMNI is required Proficient computer skills including ability to navigate quickly and easily through Internet Explorer, Windows based applications, Excel, Outlook, etc. Strong communication skills, which include appropriate grammar Able to build and maintain relationships with internal and external clients Candidates should have a positive attitude along with a strong work ethic and enjoy working to achieve team goals and be adaptable Ability to multitask quickly through various systems Self-motivated and the ability to use time efficiently Detail oriented and analytical Colorado Residents Only: The salary range for Colorado residents is $56,580 to $84,860. (At national market ranges as that is CO assigned geographic market) #LI-CW1 #LI-REMOTE Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities. Misuse of Voya's name in fraud schemes