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Aktiv Pharma Group
Broomfield, CO | Full Time
$41k-51k (estimate)
5 Months Ago
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IT Support Technician
Aktiv Pharma Group Broomfield, CO
$41k-51k (estimate)
Full Time 5 Months Ago
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Aktiv Pharma Group is Hiring an IT Support Technician Near Broomfield, CO

Aktiv Pharma Group (‘Aktiv’) is a fast-growing, vertically integrated specialty pharmaceutical company with combination products CDMO capabilities, developing, manufacturing, and commercializing sterile-injectable products in a portfolio of proprietary, value-added, prefilled delivery systems. The company’s team of 80 employees harmonize all aspects of combination product development and manufacturing with effectively synchronized operations, including chemistry, device development, manufacturing equipment development, material science, quality and regulatory, in-house cleanroom assembly operations, and in-house sterile fill-finish. Aktiv commercializes drug products independently as well as supporting other pharmaceutical companies address unmet needs and create competitive advantage in the market. Aktiv leading products are proprietary emergency medicine in autoinjectors. 

Aktiv’s mission is to deliver peace-of-mind to patients and their communities, and its values are truth, perseverance, caring, and goodness. The company’s culture emphasizes diversity, equity, and inclusivity and implementing leadership across the entire organization. We are committed to achieving a diverse workforce through application of our equal opportunity employment policy and by providing a work environment free of discrimination and harassment. We believe that our DEI initiatives are an opportunity to make a difference beyond our organization, in our community and society. Aktiv is grateful to be taking part in the individual journey of its employees and is striving to support a balanced life experience. We are striving to create a safe and inviting work place in which our team would be excited to come in the door at the beginning of the work day, and leave at the end of their day with a sense of accomplishment and value. 

We are currently hiring an IT Support Technician. 

The Position: The IT Support Technician provides computer support to all of Aktiv Pharma Group. This includes hardware problems, software issues, connectivity problems, wireless/mobile issues, printing problems, and functionality questions. Most of support is done remotely via screen sharing and over the phone. Customer service, attention to detail, and first call resolution are top priorities. 

At Aktiv Pharma Group, we value the diversity of perspectives and backgrounds our employees bring. We are committed to achieving a diverse workforce through application of our equal opportunity employment policy and by providing a work environment free of discrimination and harassment. We work according to our values of truth, caring, goodness and perseverance, and encourage individuals with the required skill-sets and these values to apply.

Aktiv Pharma Group offers a wealth of benefits to our employees and their families.

Employee Benefits Include:

  • The compensation range for the IT Support Technician is $60,000 - $70,000 annually. 
  • Medical Insurance (Cigna):
    • HDHP – Aktiv contributes the full monthly premium for the employee and their dependents.
    • Two additional premium medical plan options – Aktiv contributes a portion of the monthly premium for the employee and their dependents.
  • Vision Insurance (Principal/ VSP Network)
    • Aktiv contributes the full monthly premium for the employee and their dependents.
  • Dental Insurance (Principal)
    • Low Plan - Aktiv contributes the full monthly premium for the employee and their dependents.
    • High Plan - Aktiv contributes a portion of the monthly premium for the employee and their dependents.
  • Legal & ID Shield
    • Aktiv contributes the full monthly premium for the employee and their dependents.
  • Spending Accounts (Rocky Mountain Reserve)
    • FSA
    • HSA
    • DFSA
    • LP FSA
  • Ancillary Benefits (Colonial Life)
    • Accident
    • Group Medical Bridge
    • Voluntary Life AD&D
    • Disability
  • 401k (Human Interest)
  • Unlimited Paid Time Off
  • Bi-Monthly Internet and Cell Phone stipend
  • Fully Paid Membership for the employee and their dependents to Lifetime Fitness
  • Fully stocked office kitchen – Health conscious and Vegan!
  • This position will be on location, but flexible work arrangements can be discussed. 

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supports end-users via phone and remote support tools 

    • Images computers and prepares them for end-user deployment 

    • Supports Microsoft Office 365 application issues 

    • Supports Microsoft Windows 10 on Dell & Microsoft Laptops 

    • Documents all work done through ticketing Helpdesk application 

    • Supports wireless connectivity for laptops and mobile devices 

    • Effectively manages time to make sure calls are responded to in a timely manner 

    • Escalates calls to appropriate next Tier support groups 

    • Other duties as required and necessary to ensure the success of the organization 

Job Qualifications

Competencies, Knowledge, Skills, and Abilities:

  • Ability to consistently promote, support, work, and act in a manner in support of Aktiv Pharma Group’s mission, vision and values 

    • Ability to change direction and respond to new situations which require immediate attention 

    • Verbal and written communication skills 

    • Proven troubleshooting skills for both computer hardware and software 

    • Windows 10/11 Operating System troubleshooting and configuration

    • Microsoft Office 365 installation, configuration, and troubleshooting 

    • Microsoft Teams, SharePoint, and OneDrive experience is a plus

    • Desktop/Notebook hardware installation, configuration, and troubleshooting 

    • Computer peripheral and hardware installation, configuration, and troubleshooting 

Experience:

  • 3-5 years of experience in IT Support

  • An equivalent combination of education and experience may be substituted on a year- 

    to-year basis 

Additional Requirements/Licenses/Certifications:

  • CompTIA certifications or Microsoft Certifications a plus

  • Must have reliable transportation

Job Summary

JOB TYPE

Full Time

SALARY

$41k-51k (estimate)

POST DATE

10/29/2022

EXPIRATION DATE

05/15/2023

WEBSITE

aktivax.com

HEADQUARTERS

Broomfield, CO

SIZE

25 - 50

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The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.

If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Practice to fix common computer problems.

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Step 3: View the best colleges and universities for IT Support Technician.

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