Duties:

• Ability to handle difficult situations; providing conflict resolution if necessary.
• Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.
• Conduct outbound calls to follow up on customer interactions
• Assist customers in English and Spanish
• Maintain a high level of professionalism and phone etiquett Experience

Required Skills:

• Answering phones for public and internal (employee, patient, visitor) customers:
• Documentation and dispatch of work requests.
• Ability to assist in special projects.

MINIMUM REQUIREMENTS ADDENDUM:
Experience in an administrative support role and/or customer service required.

Healthcare, call center, or dispatch service experience is required.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Experience:

• Healthcare: 1 year (Required)
• Dispatch Service: 1 year (Required)
• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Temple, TX (Preferred)

Work Location: In person