As a Salesforce Consultant, you are an instrumental part of the akaCRM Delivery Department. Your focus will be on leading Salesforce CRM implementation projects. You will lead the discovery, design and declarative Salesforce configuration as well as training for your assigned engagements. A large portion of your clients will be in the education industry.

akaCRM is a Salesforce Premium Partner focused on advisory, implementation and managed support services for Salesforce®, Conga® and leading ecosystem application providers. We are curious, problem-solving people and thrive when our clients succeed. akaCRM has been a 100% remote organization since 2009 and we value work-life balance.

Tasks at hand:

• Implement and customize Salesforce solutions for clients on various clouds, including Education, Sales, Service, Experience, and NPSP
• Coordinate with various team specialists for integration, development, data services, and 3rd party tools
• Implement Salesforce projects through declarative configuration within the agreed scope, timeline, and budget
• Identify necessary scope changes and produce change orders when necessary
• Refer optional or additional client needs to the business development team
• Conduct configuration review and solution testing with clients
• Train clients for delivered Salesforce solutions
• Manage client expectations including timetable and budget estimates and drive to a 4.8 out of 5.0 customer satisfaction rating

You bring:

• Advanced understanding and practice with Salesforce applications
• Experience in professional services delivery for Salesforce implementation and support
• 2 years leading technical project implementations
• Salesforce System Administrator Certification
• Salesforce Consultant Certification in Education, Experience, Sales, or Service Cloud
• Pardot or Conga experience is a plus
• Experience working in higher education
• Ability to travel occasionally to client sites

Skills you will use daily:

• Active listening - not just hearing but understanding the client's needs and being able to translate them into Salesforce Solutions
• Time Management - you have a lot of autonomy and can keep deliverables on time
• Collaboration and Communication - we are fully remote, using online tools you will build relationships and deliver exceptional results to both clients and team members
• Manage Expectations - you will delight clients by establishing realistic deliverables, budgets, and timelines
• Salesforce Administration - you will demonstrate your skills with creative solutions to all your client's pain points and business goals
• Problem Solving - your clients will throw you curve balls; you can take those challenges and turn them into solutions that WOW!

Why you will love your job:

• We value life balance, offering remote work and flex time
• We are intentional about creating time to build relationships with co-workers. Have you ever wanted to learn how to make butter or use a 3-D Printer? We have taught a class!
• akaCRM supports your career goals and encourages continuous learning
• You will be offered meaningful work with new challenges allowing you to grow in the Salesforce ecosystem

Pay and Benefits:

• The salary range is $90,000 -$120,000
• Health, Vision, Dental & Life Insurance
• Vacation & Paid Holidays
• 401(K) with a match

akaCRM is an equal opportunity employer, Salesforce Equality partner, and Salesforce Talent Alliance member.