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Billing Analyst

New York City, NY | Full Time | Remote
5 Days Ago

Job Description

At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is virtually limitless. As part of the small yet mighty Accounting Rev Ops team, you will be a critical thought partner to Sales and the larger finance org as owners of key stages in the Enterprise Order-to-Cash lifecycle. . 

The ideal analyst is equal parts service-oriented and detail-oriented, and can harness these strengths amidst hypergrowth and evolving systems. This person will be expected to provide coverage for both our East coast sellers as well as our growing Sales fleet in London (GMT 1). Expect the day to begin as early as 7AM EST (12PM GST 1).

What you'll do

  • Audit and process enterprise billing installments 
  • Provide exceptional service when addressing customer, Deal Desk, and Sales team needs
  • Complete or facilitate completion of customer document requests
  • Follow response time SLAs for all billing and billing-related inbound inquiries
  • Navigate multiple sources for billing and addressing inquiries (e.g. contracts, Airtable, Workday, SFDC)
  • Perform order-to-cash health analyses and data reconciliations as needed
  • Support accounting close reporting requirements, as well as other order-to-cash related projects
  • Identify & escalate opportunities to improve, then support resulting process improvements

Who you are

  • You have at least 2 years of relevant operational experience and can demonstrate advanced Excel and system skills, preferably in the SaaS or technology space.
  • You are meticulous and well-organized. You strive for precision and thrive in an environment of changing processes, working with multiple data sources, and driving multiple tasks to completion This role is all about the details paired with thoughtful execution.
  • You’re flexible, resourceful, and solution-oriented. You are excited to help a company evolve from scrappy startup roots, to build process and repeatability where there is little. You’re both comfortable saying you don’t have the answer, and confident that you can then go find it.
  • You have strong verbal and written communication skills. Your approach is clear, thoughtful and service-oriented.
  • You are a self-starter with a strong sense of ownership over your work and that of the team.
  • You value working together and how you can contribute to the goals and success of the team and company. You have the capacity to work both independently and collaboratively, with the team and across functions, in a fast-paced environment.
  • Preferred systems experience: Salesforce, Workday Financials, Avalara, Front, and Zendesk.
  • Brownie points for the following:
    • Billing via indirect/reseller programs
    • Global company experience
    • Experience at a hypergrowth organization or public company
    • If you are an Airtable user!

What We Offer 

  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
  • High deductible health plan available with health savings account contribution
  • Complimentary One Medical membership for individuals and dependents
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
  • Complimentary mental health support via Modern Health 
  • Family planning support via Carrot (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Annual Learning & Development wallet to support your career development
  • Emergency backup care for dependents 
  • Access to financial planning and legal support
  • Supplemental reimbursement for Gender Affirmation procedures and services
  • Access to pre-tax Transportation & Commuter Benefits

About Airtable 

Airtable is working on the next computer revolution: one where anyone – even without technical training – can create customized applications that fit their needs, build more interconnected teams, and take part in a growing community of people who share what they create. Founded in 2012 and headquartered in San Francisco, Airtable powers teams at more than 300,000 organizations around the world. Our most recent funding round valued Airtable at $11.7 billion and raised $735 million in additional capital, and we're just getting started!

Company Overview

  • Website
  • Headquarters SAN FRANCISCO, CA
  • Size 200 - 500
  • Founded 2013
  • Type Private
  • Revenue $10M - $50M
  • Industry MFG Durable
  • About airtable
  • Airtable is a California-based no-code relational database company that provides cloud collaboration engagement solutions for small and medium-sized enterprises.

Skills for Billing Analyst

The job skills required for Billing Analyst include Billing, Accounting, Written Communication, detail oriented, Process Improvement,and salesforce etc. Having related job skills and expertise will give you an advantage when applying to be a Billing Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Billing Analyst. Select any job title you are interested in and start to search job requirements.

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Career Path for Billing Analyst

The following is the career advancement route for Billing Analyst positions, which can be used as a reference in future career path planning. As a Billing Analyst, it can be promoted into senior positions as a Billing Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Billing Analyst. You can explore the career advancement for a Billing Analyst below and select your interested title to get hiring information.

How to Become a Billing Analyst

If you are interested in becoming a Billing Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Billing Analyst for your reference.

Step 1 Understand the job description and responsibilities of a Billing Analyst

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