PURPOSE: Our Service Technicians provide outstanding customer service through their interactions with customers, co-workers and vendors. The primary responsibilities of a Service Technician are to troubleshoot, service and repair Ag equipment.

SAFETY:

• Promote the Safety Culture of Agri-Service.
• Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)
• Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.
• Maintains a clean service truck, performs required inspections, and completes necessary paperwork.
• Ensures equipment under repair is in a zero-energy state before servicing (Lock out Tag Out).
• Handles chemicals in accordance with the Safety Data Sheet (SDS).
• Operates cranes within manufactures guidelines, understands the crane's lifting capacity.
• Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.
• Performs Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
• Identifies potential safety concerns on all makes and types of equipment through walk around inspections and reports them to the supervisor and/or the customer.

ESSENTIAL FUNCTIONS:

• Follow all customer care standards and provide customers with solutions.
• Repair equipment in shop, field or customer location.
• Utilize a computer/laptop to maintain service reports and other necessary paperwork.
• Communicate with customers and supervisors regarding the status of their equipment.
• Manage time efficiently and work with minimal supervision.
• Work extended hours with minimal notice.
• Accomplish training and participate with the company's strategic programs and projects.
• Follow and promote company's vision, mission, and values.
• Demonstrate an interest in expanding current skillset.
• Other job-related and non-specific job-related functions as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated experience repairing farm equipment preferred.
• Ability to develop and maintain product knowledge of AGCO and Agri-Service products.
• Competently use a variety of mechanical and electronic diagnostic tools used to complete repairs.
• Ability to locate, understand an apply any technical information from computers, manuals or other guides.
• Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions to complex issues.
• Proficient in the use of Microsoft or other comparable systems required.
• Knowledge or ability to learn CDK, UKG and other software systems as identified by the organization.
• Drive and maintain company vehicle.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED) preferred.
• Proof of driver's license and acceptable driving record required.
• Must be able to adhere to all safety requirements and applicable safety policies.
• Must be able to communicate in English (speak, read, comprehend, write).

PHYSICAL CHARACTERISTICS:

• Must be able to lift/push/pull up to 50 pounds occasionally and 25 pounds frequently.
• Must be able to accomplish any of the following for long periods of time: sit, walk, stand, climb stairs; reach, lean, twist.

Note: This role may be exposed to extreme fumes, extreme temperatures, high noise level, and dirt.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.