About the Company

agencyQ is the champion of the human experience through digital transformation. Our award-winning team of collaboration-minded digital experts create website experiences with deeply purposeful-applied personalization. Our cross-functional teams of Data Scientists, Content Strategists, Marketing Gurus, Digital Experts, and Creative Designers use research and data to achieve, inform, and shape digital transformation strategies for our clients. We challenge the norm, we are fearless innovators, and we live our customer’s mission. This is the power of Q.

About the Role

agencyQ is excited to an Account Executive to join its growing team. We seek an enthusiastic self-starter who wants to grow their career with us. Candidate must be enthusiastic about all things digital, delivering an outstanding client experience and high quality work. 

Behavioral Competencies:

• Passion for user-centered design and with a fascination for understanding the human experience.
• Unwavering commitment and ownership to solving customer problems. Loves to delight a customer.
• Organizational leader that works collaboratively with Executive Team. A team player, open to critiques from all disciplines, and not afraid to share ideas.
• Ability to define and drive a vision for the team, as well as clients, not backing down on important issues, that is aligned with the Company’s direction. We are looking for a long-term strategic hire, pushing boundaries and evolving processes, offerings and thought.
• Strong sense of empathy for internal and external audiences and their needs.
• A leader and a do-er. Understands the importance of “rolling up one’s sleeves” to achieve customer goals and consistently hitting results, while also championing the vision.
• Continuous self-learner, constantly seeking opportunities to experiment, fail fast, optimize, and improve workflows and foster open communication.
• Curious and critical thinker with an ability to articulate complex ideas with humility
• Fundamentally cares about others.
• Energized by solving problems and putting structure around ambiguity.

Job Responsibilities: 

• Developing account plans that include strategies and actions needed to grow each account 
• Create, maintain, and execute an annual plan and a rolling 30/60/90 action plan for each assigned account 

• Identify specific client challenges and recommend digital engagement solutions.
• Work with our cross-functional team to write and produce detailed, compelling, and solution-focused proposals to meet customer challenges and win opportunities. 
• Close proposed new engagements on assigned accounts 
• Assist with high severity client requests and escalate to agency team leaders as needed 
• Work with agencyQ senior leadership to provide strategic counsel and vision to clients to strengthen relationships and grow accounts 

• Develop a trusted advisor relationship with key client’s stakeholders and executive sponsors 

Required Skills: 

• 3-5 years of account service experience, with at least some portion of that working in a digital environment 

• Excellent written and communication skills, and experience applying them to account service 
• Strategic thinking and fluent understanding of the unique characteristics of digital projects
• Capable of developing innovative and creative solutions using superb problem solving
• Ability to present to and interface with high-level executives and industry experts 
• Capable of establishing long-term relationships and repeat business 

• Negotiation and conflict resolution skills 
• Ability to collaborate with both external and internal team members