Overview

Want to make a difference with an organization whose purpose driven mission is to provide superior compassionate care?

This may be the place for you!

When you profoundly impact someone’s life for the better, it’s hard to call it a job. We see it as a calling! You are about to be part of something bigger. Here, you’ll find a career that means something, an inspiring work environment, the opportunity to use your skills to make a real difference and a sense of accomplishment not easily replicated elsewhere. You’ll be part of the Agape Care family who is improving the quality of life for those facing advanced illness by delivering a level of care that is second to none! We are a community based hospice with local staff serving the local community in South Carolina and named a four time winner of "Best Place to Work in Healthcare!"

Responsibilities

The Clinical Liaison is responsible for coordinating & generating hospice business in both existing and new accounts, identifying new markets and maintaining existing service as well as coordinating care for referred patients. The Clinical Liaison's primary responsibility is serving as a liaison between the agency, hospitals, medical community and other referral sources. This position educates the community and the medical profession/referral sources regarding hospice services. This position involves daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation. This position works closely with agency personnel to ensure that patient care is handled efficiently and effectively. The Clinical Liaison is regularly engaged away from the employee’s place of business in performing these duties.

• Promotes the philosophy, mission statementand administrative policies of the Agency,in an effort to ensure quality of patient care.
• Demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others as necessary.
• Fosters positive morale among staff, by promotion of open communication with all departments, to help create and maintain an innovative and cooperative staff relationship and environment.
• Attends and participates at Agency organized functionswhich relate to community and public awareness.
• Identifies needs – thoroughly identifies the needs of the referral sources; demonstrates a clear understanding of how the referral source makes decisions; understands who the decision makers are.
• Improves relationship between physicians, facilities and agency.
• Educates physicians, hospitals, SNF’s, ALF’s, & AFC’s regarding regulations of home care & hospice industryand agency policies and informs vendors on scope of service
• Performs community informational service events.
• Delivers and picks up medical forms/records fro m physician offices & facilities and explains any documents and facilitates patient care communications; obtains requested signatures.
• Informs physician’s & facilities on patient summary of care.
• Sets effective goals and priorities; monitors progress against plans/productivity standards.
• Within an assigned territory, identifies and closes new business opportunities for the company meeting established sales objectives. Maintains a regular presence in each of the accounts within the territory as needed to retain existing accounts.
• Provides the company with feedback regarding competitive activity and other relevant information.
• Receives referrals from physicians, hospitals, and other agencies and calls information to customer service as appropriate.
• Serves as a liaison between the agency, physicians, facilities, referral sources, and hospitals in the community.
• Delivers orders and progress notes to physicians, facilities and/ or social workers.
• Participates with clinical problem solving of patients & referral sources to determine that their needs are being met.
• Submits at least quarterly or more if directed progress of strategic plan.
• Meet specified admission goals.
• Executes strategic plan monthly for ongoing added value to accounts.
• Documents daily in HCHB patient updates while IP at facilities.
• Documents daily in RSL of contact and next steps in accounts.
• Demonstrates commitment, professional growth, and competency.
• Continues professional growth through attendance at workshops, professional in-services and through individual research and reading.
• Initiates innovative ideas in health care systems and delivery by keeping abreast of the public’s medical needs and health care trends.
• Initiates joint projects and presentations with other community resources to promote community awareness.
• Serves on agency committees and participates in problem-solving and ways to improve systems in patient care.
• Transmits information to the appropriate clinical supervisor and staff nurse to facilitate admission of the patient to the agency and to contribute to the care plan.
• Works with customer service center to provide exceptional service to all customers - internal and external.
• Provides an environment which promotes respect for patient, privacy, and property.
• Demonstrates knowledge of the patient’s Bill of Rights and upholds patient’s rights.
• Reports and follows-up on identified patient concerns and quality of care issues to the appropriate individuals.
• Transmits information to the appropriate clinical supervisor and staff nurse to facilitate admission of the patient to the agency and to contribute to the nursing care plan.
• Works with customer relations center to provide exceptional service to all customers - internal and external.
• Demonstrates compliance with accurate, timely and pertinent information regarding the patient, family and caregivers.
• Accurately and timely submits plans, work logs, expense reports and other requested documentation.
• Follows all infection control guidelines and standards per Agency policy.
• Demonstrates commitment, professional growth and competency.
• Attends meetings and assigned in-service programs.
• Attends training, education, seminars, or other means of learning as permitted by supervisor.
• Written and verbal communication is expressed clearly and in a cooperative manner.
• Participates on committees and task forces as requested.
• Participates in agency & community programs as requested to promote professional growth and understanding of home care or hospice care.
• Analyzes new knowledge gained from conferences, workshops, professional literature, or “hands-on training” and assimilates this knowledge into clinical practice.
• Promotes the Agency philosophy, mission statement and administrative policies to ensure quality of care.
• Maintains patient & staff privacy and confidentiality at all times pursuant to the HIPAA Privacy Final Rule.
• Provides positive, supportive communication to physicians, patients, families, visitors, and other agency personnel.
• Maintains availability by phone as directed by company policy.
• Promotes Agency image by adhering to the dress code.
• Reports to work, facilities and patient homes as scheduled.
• Handles the personal property of patients and their families with care.
• Meets minimum productivity requirements based on agency standard.
• Carries out the mission and values of Home Care and/or Hospice.
• Abides by company policy and procedures as outlined by company policy manual.
• Performs other duties as assigned by the Supervisor.

Qualifications

Minimum Qualifications/Requirements:

EDUCATION: Graduate of an accredited school of nursing

LICENSURE: Registered Nurse currently licensed in the state. Must successfully perform and comply with all credentialing as required by hospital/healthcare facility.

EXPERIENCE: 2 years experience in a clinical care setting or hospice preferred.

SKILLS: Requires proven interpersonal, coordination, and leadership skills with ability to communicate effectively. Requires practical and theoretical knowledge of hospice. Demonstrates active involvement in professional organizations and community activities. Satisfies expectations and requirements of external customers. Skilled in conflict resolution. Responds to suggestion constructively.

TRANSPORTATION: Reliable transportation.

HEALTH STATUS: Meets all applicable agency policies and procedures related to health screening and required testing.

Physical Requirements/Working Conditions:

1. Complete required work on a daily basis.2. Cope with work involving ill, disabled, and dying patients.3. Sit, stand, bend, lift, and move intermittently.4. Move equipment and supplies necessary for job functions.5. Read, speak and write English in order to fulfill job functions in an understandable way.6. See/hear or use prosthetics that enable accomplishment of job.7. Meet the health requirements of the agency.8. This position may require patient contact or hands on patient care; thus, the risk of contact with blood or other potentiallyinfectious materials is minimal to moderate (Category II). Employees with this risk are encouraged to be inoculated with the HBVvaccine to prevent exposure to Hepatitis B. Universal Precautions, including use of PPE provided by the organization, must beadhered with every patient contact.9. Move, support and/or transfer patients as required to perform essential functions of position.