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Enterprise Customer Success Manager
AfterShip San Francisco, CA
$123k-167k (estimate)
Full Time 5 Months Ago
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AfterShip is Hiring an Enterprise Customer Success Manager Near San Francisco, CA

Your Mission:

We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As an Enterprise Customer Success Manager, you’ll be the go-to individual for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions. 

Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. 

This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses. 

Responsibilities:

  • Leading new client onboarding process in collaboration with the Implementation Consultant
  • Prepare and present quarterly business reviews (QBRs) which include account performance metrics, industry insights, best practices and highlight incremental opportunities.
  • Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.
  • Thoroughly understand all aspects of the AfterShip platform in order to explain the technology to all types of users.
  • Be the client’s trusted advisor to ensure they get the correct value out of AfterShip.
  • Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.
  • Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.
  • Be responsible for Dollar Retention Rate and Customer Retention Rate.
  • Be willing to travel for onsite client meetings/trade events (up to 40% and fully expensed).

Requirements

  • 3 years experience in a customer-facing, technical roles in either SaaS, eCommerce, or marketing automation technology 
  • You have strong customer-facing skills and radiate enthusiasm, poise, confidence, and professionalism
  • Ability to understand and explain technical solutions in layman’s term to client
  • You can successfully deliver multiple projects simultaneously with meticulous attention to detail
  • You're comfortable in a growth-paced environment that requires strong time management and prioritization skills
  • You have executive level interpersonal, project management, communication, and problem-solving skills
  • You have prior experience with business reports, preferably in the form of QBRs
  • You have excellent written and verbal communication and presentation skills

Why You Should Join Us:

  • We are super proud of our geeky culture, started by our engineer-turned-CEO, and the diversity of the team, cultivated by a group of amazing people from all over the world.
  • You will receive competitive compensation, benefits from day 1, flexible PTO, and all sorts of tools and resources to empower you to do your best work.
  • You’re empowered to choose a work environment that works best for you - whether that is home, hybrid, or in the office full-time. Right now, we have WeWork offices in Toronto, Austin, and Barcelona.
  • You will be part of a company that is on an exceptional growth trajectory as we have been routinely doubling our revenue every year since 2014, and secured a funding round of $66 million Series B led by Tiger Global last year. 
  • We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.

Job Summary

JOB TYPE

Full Time

SALARY

$123k-167k (estimate)

POST DATE

10/01/2022

EXPIRATION DATE

03/30/2023

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The job skills required for Enterprise Customer Success Manager include Customer Success, Presentation, Problem Solving, Onboarding, Insight, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Customer Success Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Enterprise Customer Success Manager positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager. You can explore the career advancement for an Enterprise Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Enterprise Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Enterprise Customer Success Manager job description and responsibilities

Enterprise Customer Success Manager manages and develops sales plans for a team of account managers

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Making sure to set expectations upfront of achievable metrics that can be used to measure the success of the business.

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Ensures that account managers meet the ongoing needs of clients and prospects clients.

04/16/2022: Hartford, CT

The Customer Success Manager will be responsible for managing major accounts.

02/16/2022: Melbourne, FL

Customer success managers look out for their customer’s business and work with them to find solutions to pain points.

03/26/2022: Vineland, NJ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Enterprise Customer Success Manager jobs

Define the Core Business Driver for Customer Success.

04/17/2022: Raleigh, NC

Develop a customer success strategy.

04/02/2022: Bloomington, IN

Listen carefully to stay one step ahead.

03/13/2022: Rock Hill, SC

Hire the right people from the start.

03/06/2022: Montgomery, AL

Earn the professional CSM certifications.

02/27/2022: Chillicothe, OH

Step 3: View the best colleges and universities for Enterprise Customer Success Manager.

Butler University
Carroll College
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Providence College
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