Description

Principal Duties and Responsibilities:

Under the general supervision of the Chief Operating Officer, Program Directors are expected to perform the following principal duties and responsibilities:

• Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
• Provides continuance oversight of all facility sand program activities.
• Ensure shelter maintains its contractual compliance regarding program goals and objectives.
• Meet all performance expectations established for the shelter by AAPCI and Department of Homeless Services and other governing entities.
• Maintain a healthy and safe environment for residents and staff while ensuring that residents move towards attainment of independent living, or an appropriate living status beyond AAPCI shelter.
• Operate the facility and programs within the approved limits established by the annual budget
• Serve as the primary program liaison to DHS.
• Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes.
• Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
• Work alongside the Human Resources Department in 1) Adhering to the HR Policies and Procedures established in the Employee Handbook 2) The selection process in filling vacant positions and 3) Receive guidance in handling employee’s performance problems.
• Work alongside the Quality Assurance and Compliance Department in 1) Assuring the shelter remains in compliance with City and State regulations 2) The maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections and 3) Internal trainings/workshops to support professional development.
• Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit-ready at all times.

• Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries.
• Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions
• Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance
• Assess program needs and identify potential funding streams to enhance services
• Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
• Ensure shelter maintains its contractual compliance regarding program goals and objectives

• Ensure prompt responsiveness to incidents, especially Priority 1 incidents.
• Required to follow-up and submit reasonable accommodations and grievances received by shelter residents.
• Work collaboratively with food vendors to ensure menus and timely deliveries occur.
• Oversees administrative assistant who may be involved in daily department activities that implement the organization’s policies.
• Oversees the Administrative Assistant handle of the petty cash funds, required to provide approval for purchases.
• Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to Finance Team.
• Conduct operation and social service department meetings need to discuss program. improvements and achieve program goals issued by the funder, governing agencies, and AAPCI.
• Track, review, and complete payroll for employees assigned at the program location.
• Reviews and submit weekly, biweekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc.
• Utilize demographic reports and other existing program data to evaluate shelter performance and implement short- and long-term plans to achieve goals.
• On-call 24/7.
• While the Program Director may make suggestions/recommendations, at the discretion of the Executive Team, applicants are interviewed/selected for staff positions and/or transfers.
• Tasks may be modified, expanded and assigned over time.

Qualifications

Minimal Qualifications:

Degree Requirement:

• Master’s Degree in relevant field with a minimum of at least 3 plus years successful experience in servicing to homeless individuals/families, mental health, substance abuse, or senior-level shelter administration or
• At least at least 3 plus years of documented progressive managerial experience

Other Requirements:

• Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint.
• Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents.
• Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged.
• Experience with mental health and substance use population, Preferred.
• Experience in staff training and development
• Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred
• An understanding of funding and industry regulations and a track record of meeting compliance standards
• Strong leadership, excellent organizational and communication skills
• Ability to work on a strong team of professionals in a culturally diverse environment
• License in social work or mental health counseling- Preferred.

Equal Employment Opportunity

AAPCI is an equal employment opportunity employer and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

AAPCI is subject to, and in compliance with, the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors. AAPCI will consider requests for reasonable accommodations consistent with applicable law and the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors.