AEVEX is looking for a Support Engineer in the San Diego Region. This role is to help transform our customer support apparatus. You are a generalist engineer who is interested in learning more in the field of Geospatial, GPS, Drone/LiDAR mapping technological. You are an excellent written and verbal communicator with a keen eye for detail who will define policies, improves our self-help customer support technical platforms and create a positive customer experience during delivery and post-delivery. You are self-directed; curious by nature and an impressively quick learner.

Essential Functions:

• Manage customer support data and tracking systems.
• Create content for our self-help tools, including videos, web forum content and FAQs.
• Manage document change orders, including reviewing, routing and tracking of new and revised documents for approval, filing of controlled documents and other documentation.
• Provide fast, accurate and personalized communication via email and phone.
• Solve problems, communicate effectively, and collaborate with team members to remove any barriers for the customer.
• Contribute to the success of the company by maintaining and supporting strong customer relations.
• Provide feedback, insights and data to the product development and quality teams to influence companywide product improvements.
• Provide great customer support experiences.
• Create, maintain and organize the repository of documentation, ensuring that information is accurate and current.
• Provide entry level support primarily for end users, along with developers and corporate customers via telephone, written correspondence, and electronic media.
• Provide support for more complex products under general supervision.
• Keep product users informed about system functionality and enhancements.
• Thorough logging and tracking of identified system problems through resolution.

Qualifications:

• BA/BS. Engineering discipline including but not limited to Aerospace, Computer or Mechanical engineering.
• Excellent composition and grammar skills.
• Ability to conduct technological analyses and research as needed.
• Self-motivated and self-starter.
• Work effectively in both independent and team environments.
• Strong verbal and written communication skills.
• Adept at communicating technical concepts clearly and precisely.
• "Can-do" attitude and a willingness to help other teams where required.
• Proficient in using computer systems and software, such as Microsoft Office Suite and other support software tools.

Bonus points for:

• Understanding of software source code.
• Ability to setup test environments that may include software, hardware and test equipment.
• Geospatial, GPS, and/or Drone/LiDAR mapping technological experience.
• Experience with aerial imagery interpretation, coordinate system/projection troubleshooting, geodatabase design and management, model building, AutoCAD data conversion, VB scripting, data overlay techniques.
• Prior experience in a customer facing technical support role.
• Ability to tackle complex problems and concepts and use resources to identify possible solutions.

AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits.

About AEVEX Aerospace
AEVEX Aerospace, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Massachusetts, New Mexico, North Carolina, Ohio, and Virginia.
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