Position Overview: Help lead, support and direct all housekeeping and laundry department operations. Help ensure maximum profitability and highest standards of the guest environment. Support and assist the Executive Housekeeper (EH). Provide quality service/hospitality in a clean, organized and wellmaintained property. Uphold our company standards and mission.
Management Responsibilities: Schedule, assign rooms and monitor productivity of housekeeping staff. Work with the EH and GM in carrying out long- and short-range financial objectives, consistent with the hotel's objectives. This will be for the Housekeeping, Laundry, and related departments. Monitor performance of subordinate housekeeping staff. Provide organization, guidance and communication, as well as exercise good judgment in supporting hotel policies. Process work orders through the proper channels. Process all guests' needs and requests. Report emergency maintenance to the engineering department. Take inventories, as requested or needed, of furniture, fixtures, equipment, and guest supplies. Ensure that carts, closets, and equipment are kept safe, clean, neat, and stocked according to department guidelines. Coordinate inventories, ordering, obtaining competitive pricing, receiving and stocking for supplies. Assist in maintaining favorable working relationships among employees. Promote maximum morale, productivity, and efficiency within the department. Keep secure all confidential paperwork and information. Assists EH and GM by keeping accurate list of repair and maintenance needs for Maintenance Department, outside vendor work or purchase. Keep training materials current and accurate. Staff development may process through the use of manuals, our online training system, training guides, tests and tools. Follow prescribed processes and checklists. Assist with staff evaluations, help monitor and supervise the process. Monitor appearance of employees. Monitor associates to maintain proper behavior in workplace. Help to assure our guest service/hospitality and guest room standards are carried out by the staff and received by our guests. Refer to Housekeeping job descriptions for guest room expectations. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Bring these items to his/her attention to allow prompt corrective action, when appropriate. Plan, document, present and hold yourself and your team accountable for your own set of projects and goals for the property. Follow up appropriately. Attend and participate in monthly one-on-one meetings with GM. Review goals/projects with them and complete assigned tasks.
Must have a valid driver's license and clean driving record.